Why do I need to complete identity verification?
Binance requires users to complete identity verification to increase their account security. Please visit How to Complete Identity Verification.
If you're experiencing problems with withdrawals, please refer to the following reasons and solutions:
1. You're accessing your account from multiple IP addresses
If you are accessing your Binance account from multiple IP addresses, the system will deem it as “suspicious” and will temporarily suspend withdrawals from your account to protect your assets.
Please contact Binance Support to verify your identity.
2. You haven’t completed face verification
If you haven’t completed the face verification process during identity verification, your withdrawal amount will be limited. Please refer to the limits stated in [Identification].
To increase your withdrawal limit, you can complete the identity verification on the Binance website or app, or contact Binance Support to provide additional information for verification.
3. There are problems with your identity verification
If the information you submitted for identity verification is incomplete, withdrawals will be temporarily suspended from your account.
Please contact Binance Support to provide additional information for verification.
4. You haven’t enabled two-factor authentication (2FA)
Two-factor authentication (2FA) is when you protect your account with two factors or locks, creating an additional layer of security, such as passkeys, Binance Authenticator, and SMS verification. You need to activate at least three authentications before you can withdraw funds. You can go to [Profile] - [Security] to enable 2FA.