Note: Binance Card services in EEA will close on 20 December 2023. Binance accounts are unaffected and continue to operate as usual.

1. Who issues the Binance Card?

Binance has partnered with Swipe to provide a card platform for Binance Card users. The card issuer differs by region. You can check the details of the EEA card program and the Refugee card program in this Cardholder Agreement.

2. What are the terms of using the Binance Card?

Binance Card is bound by Terms and Conditions between Binance and the card issuer. Using the Binance Card means that you agree with these terms and conditions. You can check the Terms of Use for the EEA card program here and the Terms of Use for the Refugee card program here.

3. Is the BNB in my Binance Funding Wallet included in my daily BNB balance calculation?
Yes. The Total Daily Average BNB Balance = Daily Average Spot Wallet Balance + Daily Average Margin Wallet Balance + Daily Average Sub-accounts Balance + Daily Average Binance Savings Wallet Balance + Daily Average Binance Fiat Wallet Balance + Daily Average Futures Wallet Balance + Daily Average Binance Funding Wallet Balance + Daily Launchpool Account Balance + Daily DeFi Staking Account Balance + Daily Locked Staking Account Balance

4. Why was my Binance Card payment declined?

If your Binance Card payment was declined, please check the following:

For online purchases:

1. Whether you have entered the same Billing Address as your Card’s (you can check your billing address from [User Profile]);
2. Whether you have entered the correct Binance Card expiration date;
3. Whether you have entered the correct 3-digit CVV code;
4. Whether you have entered the correct 3D-S verification code;
5. Check with the merchant on why they didn’t accept your card;
6. Check your Funding Wallet from the Card Dashboard to ensure that you have sufficient balance to cover the payment amount;
7. Check your Card Dashboard to see if your Binance Card is frozen;
8. Check your Card Dashboard to see if your Binance Card status is “Active”.

For in-store purchases:

1. Check your Funding Wallet from the Card Dashboard to ensure that you have sufficient balance to cover the payment amount;
2. Whether you have entered the correct PIN code (Please refer to How to Check Your Binance Card Details to see your PIN);
3. Check with the merchant on why they didn’t accept your card;
4. Check your Card Dashboard to see if your Binance Card was locked;
5. Check your Card Dashboard to see if your Binance Card status is “Active”.

If you are still unable to solve the problem, please contact Binance support. We will get back to you within 2 business days.

5. Where can I see the transfer records between my Funding and Spot Wallets?

You may check your transfer history from the [Card] dashboard via [Transaction History] - [View More] - [Wallet Transfers].

All transfers from the Spot Wallet to the Funding Wallet are called Top-ups.

All transfers from the Funding Wallet to the Spot Wallet are called Withdrawals.

You may customize your Card Dashboard from the drop-down menu to show [Top-ups] or [Withdrawals].

6. Where can I check the delivery address of my physical Binance Card?

You can check the delivery address of your card under [My Profile] on the Card Dashboard.

7. Where can I download my transaction history?

You can download the transaction history from [Transaction History] - [View More] - [Export History] in the top right corner. You can specify the timeframe of the report:

• Last 3 months (3 previous calendar months)
• Last 6 months (6 previous calendar months)
• Last year (previous calendar year)
• Custom date range

Your transaction history is in MS Excel format and contains the following information:

• Timestamp of the transaction
• Description of the transaction
• Paid out (EUR) - Amount of the purchase in EUR
• Paid in (EUR) - Amount of the refund or reversal in EUR
• Transaction fee (EUR)
• Assets used - fiat and cryptocurrencies used for funding the transaction
• Exchange rate - exchange rates for non-EUR currencies used for funding the transaction

8. How are my funds protected?

The Binance Card and e-wallet services are not covered by the Financial Services Compensation Scheme. However, customer funds are safeguarded in a regulated bank account, which is held in a trust and separated from the company funds. This means that in the event of the issuer going into liquidation or bankruptcy, no third party could claim your funds and they would be returned to you. Please see our Terms and Conditions for further information.