Title: Urgent Help Needed: CoinDCX Holding My Crypto Without Support for Recovery.
I am reaching out to share an ongoing issue I have faced with CoinDCX, hoping to get their attention and support to resolve it.
The Issue
I attempted to deposit my crypto (specific token: [XRP]) into my CoinDCX wallet.
Unfortunately, I mistakenly selected the Binance Smart Chain (BSC) network instead of the expected ERC-20 network during the deposit.
The funds were successfully transferred to the correct CoinDCX deposit address, but on the BSC network.
The transaction is fully visible and verifiable on BscScan, showing that the funds are present at the deposit address controlled by CoinDCX.
The Problem
I contacted CoinDCX support immediately after realizing the mistake.
Despite providing all the transaction details and proof, CoinDCX has not responded for several days.
Their support team initially said they cannot retrieve the transaction due to the decentralized nature of blockchain. However, since the tokens are at the correct deposit address (just on the wrong network), they can manually recover the funds with appropriate technical intervention.
Why This Matters#
The deposit address is under CoinDCX's control, and the funds are verifiably present.
I have repeatedly requested CoinDCX’s help and even offered to pay any recovery fees, yet I have received no resolution or updates.
What I Need
I kindly ask CoinDCX to:
1. Acknowledge my request and address the issue promptly.
2. Manually recover the tokens sent on the Binance Smart Chain network.
3. Provide clear communication and support regarding the next steps.
Request for Help:
I’m sharing this issue here because I’m frustrated by the lack of response from CoinDCX.
Has anyone faced a similar issue? Were you able to recover your funds?
Is there anything else I can do to get CoinDCX’s attention or escalate this further?
I would really appreciate any advice, suggestions, or shared experiences. I trusted CoinDCX as a platform, and I hope they will resolve this issue promptly.
