Hi everyone, I need some help or advice regarding a crypto deposit issue.
What Happened:
I mistakenly sent my tokens ([XRP]) to my CoinDCX deposit address using the Binance Smart Chain (BSC) network, but CoinDCX only supports deposits via the ERC-20 network for this token.
The transaction was successful and is visible on BscScan, and the funds are sitting at CoinDCX’s deposit address.
The Problem:
I reached out to CoinDCX support with all the details. They initially told me that they couldn’t retrieve funds sent to the wrong network.
I’ve been waiting for [X days] with no further response or updates.
Since the funds are sitting at their wallet address, I believe manual recovery is possible with the right intervention.
Request for Help:
Has anyone experienced this with CoinDCX, Binance, or any other platform?
Is there any specific process or escalation method I can follow to recover the tokens?
Any advice or insights would be greatly appreciated. I’m feeling stuck right now and really need CoinDCX to take action.
Thanks, everyone!
