Key points:
Scammers tend to use WhatsApp and other platforms to trick users into sharing personal information.
Binance will not contact users via WhatsApp groups to offer investment advice, discuss purchases, or request funds.
Beware of suspicious groups on WhatsApp – always be vigilant and stick to official communication channels!
Report suspicious groups via the dedicated link.
Your safety and account security are our top priorities. There have been instances of Binance employees impersonating and leading WhatsApp groups to trick users into sharing sensitive information. Therefore, it is imperative that you are aware and prepared to protect yourself.
Important Note: Binance will never contact you via WhatsApp, offer investment advice, or ask you to invest in any project or token.
What to do if you are added to a suspicious group on WhatsApp:
Do not interact: Do not communicate with anyone in the group, including admins.
Take a screenshot that includes the following information:
Fake group name on WhatsApp.
Group admin numbers only (Important: Do not share other members' data).
Report to Binance Security Team: Upload a screenshot and report the suspicious group via the dedicated link. Your report will be escalated to our security team for appropriate action.
Example screenshot
What are the risks?
In one word: fraud.
Scammers attempt to trick victims into sending money or providing confidential information via messages or websites that mimic legitimate crypto platforms. Scammers impersonating Binance representatives use platforms like WhatsApp to:
Impersonation: Creating fake profiles that look like Binance representatives.
Create a sense of urgency and importance: They may claim that there is an urgent issue with your Binance account.
Requesting sensitive information: They ask for login details, two-factor authentication codes, or even money transfers.
Building false trust: They use information that appears reliable, often from public sources.
[Report to Binance Security Team]
How Binance Communicates with Users
Binance communicates with users only through the following channels:
Through our official 24/7 customer support.
Via the official account on X.
Via Telegram Always make sure to verify contacts using the Binance Verify tool, which allows you to check a website, email address, Telegram ID, or other communication channels to verify their legitimacy.
Via email Again, always use the Binance Verify tool to ensure the sender's address is legitimate.
Tips to protect yourself from WhatsApp scams
Always keep yourself safe by following these tips:
Never share sensitive information: Never share your account details or personal information with unofficial or untrusted sources.
Update WhatsApp privacy settings: Adjust your settings so that only specific contacts can add you to groups. Go to WhatsApp Settings > Privacy > Groups, then choose “My contacts except…” or “My contacts” to choose who can add you to groups.
Use Binance Verify: When in doubt, always verify the legitimacy of anyone claiming to represent Binance. You can verify email addresses, phone numbers, WeChat IDs, Twitter accounts, or Telegram IDs via the Binance Verify tool.
Contact Binance Support 24/7: If you have any concerns or doubts, contact the official Binance support team for assistance.
Stay alert and informed, this is your weapon against scams.
By understanding how phishing scams typically work, you’ll be better equipped to recognize the signs of a scam and protect yourself. Remember, Binance will never contact you via WhatsApp with investment advice or requests for funds. Be vigilant, and always rely on official communication channels.
Stay safe and always check before sharing.
