Seller
Buyer
Seller
Last Updated: 12 June 2024
P2P sellers can submit appeals for P2P sell orders on the Binance website by following the steps below.
1. Log in to your Binance account and go to [Trade] - [P2P]. Head to [Orders] and find the transaction you want to submit an appeal for.
2. Click [Transaction issue, I want to appeal] on the [Verify Payment] page.
3. Click [Appeal] on the pop-up window.
4. Select a reason for your appeal and describe the situation as detailed as possible, so our Customer Service agents can better assist you. Please also include any related screenshots.
5. Your appeal will be shown as [Pending]. The counterparty will have a 10-minute window to reply to your appeal.
6. The counterparty will be notified to reply to your appeal. They can either select [Negotiation failed] or [Consensus reached].
7. If you’ve reached an agreement with the counterparty, click [Cancel the appeal] and you’ll be redirected back to the payment confirmation page to release your assets.
Please note that if you click [Cancel the appeal] by mistake, you’ll need to wait 5 minutes before you can re-submit your appeal.
Depending on the response the counterpart selects:
1. Negotiation failed
If the counterparty selects [Negotiation failed], you will see this message: “Please wait for Binance customer support’s assistance” under the appeal status. This means that a Customer Support agent will assist you and the counterparty in resolving the dispute shortly. You will be notified via email and SMS when there is an update.
2. Consensus reached
If the counterparty selects [Consensus reached], you’ll be prompted to confirm whether an agreement has been reached. After confirming, the system will cancel the order.
3. The counterpart failed to respond
If the counterparty does not respond within 10 minutes, your appeal status will change to [Pending]. Please wait patiently for Customer Support assistance.
Last Updated: 02 May 2024
P2P buyers can appeal for P2P buy orders on the Binance website by following the steps below.
1. Log in to your Binance account and go to [Trade] - [P2P]. Head to [Orders] and find the transaction you want to submit an appeal for.
2. Click [Transaction issue, I want to appeal] on the [Pending Release] page.
3. Click [Appeal] on the pop-up window.
4. Select a reason for your appeal and describe the situation as detailed as possible, so our Customer Service agents can better assist you. Please also include any related screenshots.
5. Your appeal will be shown as [Pending]. The counterparty will have a 10-minute window to reply to your appeal.
6. The counterparty will be notified to reply to your appeal. They can either select [Negotiation failed] or [Consensus reached].
7. If you’ve reached an agreement with the counterparty, click [Cancel the appeal] and you’ll be redirected back to the payment confirmation page to release your assets.
Please note that if you click [Cancel the appeal] by mistake, you’ll need to wait 5 minutes before you can re-submit your appeal.
Depending on the response the counterpart selects:
1. Negotiation failed
If the counterparty selects [Negotiation failed], you will see this message: “Please wait for Binance customer support’s assistance” under the appeal status. This means that a Customer Support agent will assist you and the counterparty in resolving the dispute shortly. You will be notified via email and SMS when there is an update.
2. Consensus reached
If the counterparty selects [Consensus reached], you’ll be prompted to confirm whether an agreement has been reached. After confirming, the system will release the crypto.
3. The counterpart failed to respond
If the counterparty does not respond within 10 minutes, your appeal status will change to [Pending]. Please wait patiently for Customer Support assistance.