If you can’t receive emails sent from Binance, please follow the instructions below to check your email’s settings:
1. Check that you’re logged in to the email address registered to your Binance account
Sometimes you might be logged out of your email on your devices and hence can’t see Binance’s emails. Please log in and refresh.
2. Check that the email address registered to your Binance account is correct
To check your registered email address, go to[Security]. Make sure the email address here is correct.
If you’d like to change your registered email address, please follow thestep-by-step guide here.
3. Check your email’s spam folder
If the email service provider is pushing Binance emails into your spam folder, you can mark them as “safe” by whitelisting some frequently-used official Binance email addresses. For more details, please refer toHow to Whitelist Binance Emails.
4. Check that your email client or service provider is working normally
You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.
5. Check that your email inbox isn’t full
If you’ve reached the limit, you won't be able to send or receive emails. You can delete old emails to free up some inbox space.
6. Register from common email domains
We recommend registering your Binance account with email addresses from common domains, such as Gmail, Outlook, etc.
