Frequently Asked Questions on EUR Bank Transfer via SEPA

Fees may vary depending on which channel you are using from 0.3 Euro per transaction, to 1.2% of the transaction value.

Important Notes:

• This information may change from time to time. Please login to your Binance account and navigate to the bank deposit page to get the most recent information.
• Fees listed in the above chart do not include additional fees charged by your bank (if any).
• SEPA Instant is available any time of day. However, users are advised to consult their bank regarding the availability of SEPA Instant and possible fees charged by your bank.

Typically, the transfer will be received within the indicated time frame. If you do not receive it within that period, please contact our customer service team for assistance.

• The name on the bank account you use must match the name registered to your Binance account.
• Please do not transfer funds from a joint account. If your payment is made from a joint account, the transfer will most likely be declined by the bank as there is more than one name and they do not match the name of your Binance account.
• You must attach the exact reference code when initiating a deposit transaction. For more details, please visit Frequently Asked Questions on SEPA EUR Bank Transfer Reference Code.
• Do not make any transfers below 2 EUR. After deducting the relevant fees, any transfers below 2 EUR will NOT be credited or returned.
• Please note that users in the Netherlands and Switzerland cannot deposit via SEPA.

The deposit and withdrawal limits of EUR bank transfer are subject to your Binance account’s verification level. You may check your limits from [Identification].

You can upgrade your account limits by completing additional verifications or you can wait until the next day to deposit again. For more details, please visit:

• How to Complete Identity Verification for a Personal Account?
• How to Complete Additional Verification Before Using Binance’s Fiat Service?

Mouse over the wallet icon and click [Transaction History].

Choose [Deposit] or [Withdraw] under [Type] to view your order history.

There are two possible reasons for the delay:

1. Please ensure that all transaction information is accurate, including any reference codes. Double-checking these details can help avoid delays.
2. If you are using SWIFT as a transfer method, please be aware that your funds may be returned.

Please note that SEPA bank transfers through SWIFT are not supported. Additional fees may incur, and it may take longer to return the funds to your account in this case. As such, please confirm that you are NOT using SWIFT when you make the transfer.

To check on the status of your order, please follow these steps:

a. Check for new deposits/buy orders:

Look for any new deposits or buy orders in your account within 2 to 3 business days after the withdrawal or sell order.

• If you see a new deposit or buy order: This indicates that the funds were returned due to an issue with your bank. We recommend contacting your bank for further clarification.
• If you don’t see a new deposit or buy order: Remember that each payment method has its own processing time. If this timeframe hasn’t passed, please be patient.

b. If you haven’t received your funds within 24 hours, go to [Orders] - [Fiat Order] and click [Contact CS] next to your order detail. Our Customer Support team is here to assist you with this process.

Returned funds to your account may be due to incorrect bank details or an issue with the receiving bank. Please note, as the return is caused by the bank, the withdrawal/sell order fee cannot be refunded. To avoid this, please ensure all bank details are accurate, or consider using a different bank account.