In this case from Suzhou, China, a man deposited 640,000 yuan in a bank and received two consecutive transfer text messages, each for 199,818 yuan. Alarmed, he asked the bank to freeze his account, but his request was denied. Frustrated, he called the police and rushed to the bank within 15 minutes, only to find that his account balance had plummeted to a mere 19 yuan. The bank attempted to shift responsibility, but the man took legal action.

The investigation quickly identified the suspect, Tan Jiankun. Tan had connections with a middle-level banker who facilitated the fraudulent transfers.

During the deposit process, the bank staff extracted Li Chengming’s personal data and shared it with Tan Jiankun. Using this information, they created fake cards for illicit transactions.

The court ruled that the bank staff knew about the fraud but failed to promptly freeze the account as per Li Chengming’s wishes. Consequently, the bank bore tort liability. The leak of depositor information highlighted internal management loopholes, leading to serious violations by the staff. As a result, the bank was held responsible for poor management and ordered to compensate Li Chengming.

The court’s decision upheld the original judgment, requiring the bank to pay 642,438.9 yuan plus interest to the cardholder. It serves as a reminder of the importance of safeguarding customer data and promptly addressing suspicious activity. 🏦💡

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