In response to the recent multiple customer account security incidents reported on the OKX exchange, OKX officials finally issued an announcement today to explain.

First of all, OKX Exchange emphasized that the platform has not shied away from its responsibilities. The problems of all affected relevant users have been or will be resolved satisfactorily. As always, it adheres to the principle of compensation for customer capital losses due to its own reasons. At the same time, OKX also explained that this incident has nothing to do with the choice of Google Authenticator or SMS verification. It has been verified that someone forged judicial verification documents and obtained the information of very individual customers, thereby deceiving the platform and stealing the assets of the victim users. Currently, There have been no new cases of user accounts being stolen or information leaked.

OKX stated that the matter is currently under investigation by the judicial authorities and the specific details cannot be disclosed. After this incident, OKX also further optimized the judicial cooperation process, introduced a verification mechanism, and strengthened the security level of AI facial recognition. In the future, an expiration mechanism will be introduced for the authentication address in the address book to prevent such incidents from happening again.

In addition, some communities questioned that this incident may involve internal employees of the OKX exchange, and suggested that officials strictly investigate. OKX CEO Xu Mingxing said:

"OKX has always had a strong internal supervision team. Once any employee is found to have violated laws or regulations, he or she will be fired or transferred to the judicial authorities. Everyone is welcome to report. Once verified, he will be rewarded heavily."

OKX has always had a strong internal monitoring team. Any employee who is found to have committed illegal or irregular behavior will be fired at the very least, or referred to the judicial authorities at the most serious. We also welcome everyone to report. Once verified, there will be a generous reward https://t.co/SV5T3PCbVW

— Star (@star_okx) June 12, 2024

This article OKX responds to account security suspicions: All affected users’ problems have been or will be resolved satisfactorily. It first appeared on Zombit.