Odaily Planet Daily News: The New York State Department of Financial Services (NYDFS) issued new guidelines on May 30 to strengthen customer service standards for virtual currency entities (VCEs). The guidelines will take effect on November 1. The New York State Department of Financial Services said that these comprehensive guidelines are intended to ensure that VCEs have a strong customer service mechanism that can handle customer issues in a timely and effective manner. VCEs should keep their customer service policies updated and comply with all relevant laws and regulations. DFS's guidelines also require VCEs to designate personnel responsible for managing customer service and complaint procedures. The statement is part of Superintendent Harris' VOLT program, which greatly expands DFS's ability to regulate the virtual currency industry. (cryptoslate)