[Golden Finance News] Adrienne Harris, director of the New York State Department of Financial Services, recently emphasized in a statement that all consumers should have access to a transparent and timely complaint resolution and problem-solving process, regardless of which company or product is involved. Virtual currency companies authorized by New York State are required to analyze requests and complaints received on a quarterly basis and be regulated by the New York State Department of Financial Services. In addition, companies designated as "virtual currency entities" (VCEs) in New York are required to develop policies and procedures to ensure that customer service requests and complaints are handled in a timely manner. This move will undoubtedly bring greater transparency and fairness to the virtual currency market.