Odaily Planet Daily News: New York State's top financial regulator said that companies designated as "virtual currency entities" (VCE) in New York State need to develop policies and procedures to "handle customer service requests and complaints in a timely manner. Adrienne Harris, director of the New York State Department of Financial Services, said in a statement that consumers have the right to enjoy a transparent and timely complaint resolution and problem-solving process regardless of which company or product is involved, which means that virtual currency companies licensed in New York State must analyze the requests and complaints received every quarter and be monitored by the New York State Department of Financial Services. (TheBlock)