Main points

  • Peer-to-peer trading (C2C) is a flexible and straightforward way to buy and sell cryptocurrencies, especially for users who choose a specific payment method.

  • However, as with any form of transaction, users should be aware of potential issues and how to resolve them with our customer service team.

  • Binance C2C is a mainstream peer-to-peer market with the best liquidity and top-level security in the industry, supporting more than 700 payment methods and more than 100 legal currencies.

First time using Binance C2C? Please read this article to learn how to successfully trade cryptocurrencies in the C2C market.

Peer-to-peer trading is a common way for many users to buy and sell cryptocurrencies. Sellers can set their own prices, and buyers can choose whom to trade with. In addition, platforms like Binance C2C support more than 700 payment methods (such as bank transfer, SEPA) and 100 local currencies (such as USD, AUD, and EUR), making up for the shortcomings of traditional exchange payment methods.

Although C2C has strong flexibility, new and old users should be prepared for situations where transactions do not go smoothly. This guide uses a successful C2C transaction as an example to gradually introduce two common C2C transaction errors:
1. Forgot to mark "I paid" after payment.
2. Accidentally overpaying funds.

How to ensure successful C2C transactions

Once you find a trading order that you like, there are a few things to keep in mind. First, read the terms and conditions carefully before proceeding.

Please note that each transaction on Binance C2C has a payment period (usually 15 minutes to 3 hours, set by the merchant). If you are dealing with something important, such as a work meeting or a dinner date, it may not be wise to trade at this time.

Pay attention to the timer

If the terms meet your personal needs, proceed with the transaction. You will find the Binance C2C chat window on the next page. You can contact the seller here to see if they are online. If a problem arises, contacting the counterparty can help resolve it smoothly.

At this point, the timer starts counting down and displays the remaining payment time. After the countdown ends, the transaction will be marked as "I paid." When sending funds, be sure to double-check the amount before proceeding.

Complete order

There is one more step after sending funds. Press the yellow button in the lower right corner to mark the order as "I Paid". After completing the operation, the seller will release the coins and you will find the purchased cryptocurrency in your funding account.

How to solve C2C transaction errors

All users are capable of making mistakes, and so are the experienced professionals on the platform. Some users forget to mark the transaction as "I paid" within the 15-minute payment deadline. Conversely, some users will accidentally send the wrong fiat funds to the seller.

We understand that mistakes are inevitable. Here are the key steps to follow when encountering such a situation.

First, visit the “Orders” area in the upper right corner of the Binance C2C homepage to find your last trade. Open an order on this page and communicate with your counterparty via order chat. During this period, no insults or threats are allowed.

Send information to counterparties

The following are examples of friendly communication with counterparties:

"Hello, the order has been paid, but was cancelled. This is my information, please help with the refund."

Hello, I sent excess funds. This is my information, please help with the refund. "

  • account

  • Amount

  • Proof of purchase

Please click here to fully understand Binance’s C2C communication skills.

Next, contact our staff via Binance customer service chat. They will notify the counterparty to communicate with you via order chat.

How to use Binance Live Chat?

1. Log in to your personal Binance C2C account and click [Profile] in the upper right corner. Go to the [C2C Help Center] in the upper right corner and click the staff icon to start chat.

2. Click [C2C Transaction].

3. Select your issue, such as [C2C order dispute].

4. You will receive an automatic reply. Please read all options carefully and select a suggested question below. If you can't find the relevant question, please enter it directly in the chat.

Use Binance C2C

To use Binance C2C, please download Binance App, open a Binance account and verify your identity. After completing the identity verification, you can enjoy zero handling fees when trading on the Binance C2C market.

To learn more about Binance C2C, please read the following article:

  • (Blog) "Introduction to Peer-to-Peer Trading: The Concept of C2C Transactions and How Local Bitcoin Trading Platforms Work"

  • (Support) "Binance C2C (App) Cryptocurrency Buying Guide"

  • (Blog) "How to Create Cryptocurrency Buying and Selling Ads on Binance C2C: $0 to $10,000"

  • (Blog) "How to Use Binance C2C Chat to Avoid Trading Issues"

  • (Blog) "Understand the entire Binance C2C appeal process in one article"

Disclaimer: When using Binance C2C services and all related information and content (including information and content provided by third parties), you bear all related risks at your own risk. Binance is solely responsible for processing cryptocurrency transactions. Unless otherwise required by law, all payments are final upon completion. Binance C2C platform has neither the right nor the obligation to resolve any disputes after payment is completed. Binance C2C platform and merchants are not responsible for the losses you suffer in paid completed transactions.