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Mercedes Benz victimized a successful trader. 🚗👨🏻⚖️
DarkTrader2000 set off proudly with a brand new Mercedes C200 in August 2023, envisioning countless trouble-free rides ahead. Little did they know that their journeys with Mercedes would soon turn into a nightmare filled with customer service failures and legal battles.
On March 1, 2024, when they noticed unusual sounds coming from the engine, their journey came to an abrupt halt. Despite reaching out to Mercedes roadside assistance, they were directed to Gülsoy Florya Authorized Service. Following a thorough inspection, Gülsoy Service confirmed the worst: a manufacturing defect in the engine, with only 10,000 km on the odometer and just six months of usage.
Expecting a swift resolution, DarkTrader2000 invoked Article 11 of the Consumer Protection Law, citing the "Equivalent" provision. Despite all efforts, Mercedes Turkey's response was far from satisfactory. They disregarded legal regulations and precedents, opting to downplay the situation and only push for an engine replacement.
DarkTrader2000, a first-time Mercedes buyer, was deeply disappointed. The brand they trusted had let them down, resembling third-rate brands with its lack of responsibility and customer service. Feeling disillusioned and let down, they felt compelled to share their challenging experience as a cautionary tale to others.
Social media posts tagged with Mercedes Turkey, Mercedes Benz, and gulsoyotomotiv served as a warning for potential buyers. Due to the severity of the engine issue rendering the car unusable, DarkTrader2000 was determined to pursue legal avenues and inform the community about their journey to seek a resolution.
Ultimately, Mercedes Turkey's handling of the case exposed significant flaws in their approach to customer service and resolving complaints. As DarkTrader2000 progresses through the legal process, they remain steadfast in their quest for justice and encourage others to exercise caution before trusting this once-respected brand.
