How to Verify My Residential Address on Binance (Applicable to All Users)

Overview

Step-by-step guide

Overview

Last updated: 1 November 2024

The proof of address is part of Binance’s Identity Verification process. Once you register an account with Binance, you will be asked to upload documents to verify your identity and comply with your region/country’s regulations: Proof of Identity (POI) and Proof of Address (POA).

In this article, we explain how to prove your address and how to upload it successfully so that you can pass Identity Verification.

Click each topic below to learn more. For step-by-step instructions, go to the "Step-by-step guide" tab on this page.

What is a Proof of Address?

To verify your account, we are required to collect one or two documents from you: Proof of Identity (POI) and Proof of Address (POA). We can only verify your identity when you provide the required documents. The Proof of Address is a document that validates your address. During account verification, you will be asked to enter your full name and residential address and upload a document proving this is where you live.

The document you upload must meet specific criteria to be eligible as proof of your address. It must be issued in your name and match the name of the Binance account owner. It also must not be older than three months and contain the following information:

Your Name
Your Home Address
The Date of Issue
The Issuing Authority
A Reference to the Issuing Authority (e.g., a logo, contact information, or a website)

What documents count as Proof of Address?

You need to upload a copy of the document showing your full name, which clearly indicates: your residential address, the date of issuance, and the name of the issuer. It needs to be dated within three months before the date of submission.

Valid documents include, but are not limited to:

Utility bills, e.g., electricity, water, gas, sewerage
Internet service provider account statements
Landline telephone/Internet/TV/communication packages bills (mobile bills are not acceptable) (1)
Letters from Tax/Government Authority (Tax letters/bills are valid within last 3 months; Annual tax declarations/Income tax returns are valid within past year)(2)
Certificate of residence from local government (within three months, unless stated otherwise)
Building management statements (3)
Home insurance statements
Mortgage statements (4)
Bank or Credit Card statements, including accepted list of Fintech companies (5)
Bank reference letters - stamped and/or signed, including accepted list of Fintech companies
Student rental agreements from university residence or university housing/halls
Letter from a university to confirm a student attends the school and their current residential address
Government-issued student grants/loans or bursaries to a current residential address
Government tenancy contract/tenancy contract information registration certificate (Document should be issued by the state body OR confirmed by the Housing Authority and is valid within 1 year)
Government-issued National ID card/Residence card containing residential address (cannot be the same document used for Identity verification) (6)
Bank transfer receipt/money transfer confirmation, including accepted list of Fintech companies

(1) Bills for telecommunications packages that include mobile phones are acceptable, though mobile phone bills are not accepted on their own. (e.g., a package for internet, TV, and mobile would be acceptable). Mobile phone bills are acceptable for Dubai residents.

(2) For Government documents, official documents do not require a stamp/signature/QR code/barcode, while general letters or handwritten documents do.

(3) Building management statements are not accepted for Mexico.

(4) Mortgage statements are not accepted for Mexico.

(5) Signature bank statements/reference letters are not acceptable.

Argentina	Naranja X, Reba, Brubank
UAE	Mashreq NEO, Liv Bank, Zand, Wio Bank, E20, YAP, Al Maryah Community Bank, Nomo Bank (UAE and Kuwait Residents)
India	Airtel Payments Bank, Jio Payments Bank, India Post Payments Bank, AU Small Finance Bank
Italy	BancoPosta, Postepay
South Africa	Bank Zero, Hello Paisa, Discovery Bank
Brazil	Banco C6
Indonesia	PT Bank Seabank Indonesia
Kazakhstan	Kaspi
Belgium	Hello Bank!
General	N26, NuBank, First Direct, Cashplus, Bray CU, Boursorama Banque, Starling, Monobank, Kuda, bunq, bank99, Libra Internet Bank, ME Bank, Monzo, Wise

(6) Bulgaria, Czech Republic, Romania, Slovakia, China, Morocco, Taiwan, Vietnam (3rd and 4th generation IDs) can use the same single ID document for both POI and POA. For Argentina and Spain, Government-issued ID cards are not accepted as POA. For France, government-issued ID/resident cards are not acceptable as POA. For Balkans countries only, the following are not accepted: Serbian ID card with chip, Montenegro ID, Bosnia and Herzegovina ID.

Additional acceptable POA documents for specific countries

FOR BULGARIA, CZECH REPUBLIC, ROMANIA, SLOVAKIA, CHINA, MOROCCO, TAIWAN ONLY:

ID Card (you can use the same single ID document for POI and POA)

FOR VIETNAM ONLY:

ID Card (3rd and 4th generation) - You can use the same single ID document for POI and POA

FOR HUNGARY ONLY:

Hungary Residence Card

FOR FRANCE ONLY:

Reference/confirmation letter from publicly listed and/or approved electricity/gas service providers (EDF, Total, Suez, CDiscount Energy, EkWateur, Mint Energies, E.leclerc Energie, Engie, ENI)
Government-issued National ID card/Residence card containing residential address is not accepted

FOR IRELAND ONLY:

Driver’s Licence (where the license has not also been used for purposes of identification)
Household/motor insurance certificate and renewal notice

FOR NIGERIA ONLY:

Lease agreement with rent receipt (showing the latest year of payment)

FOR KUWAIT ONLY:

Civil ID (can use the same single ID document for POI and POA)
Public Authority for Civil Information with full information and stamped

FOR BAHRAIN ONLY:

Driver’s License (Front and back side)
Smart Card Printout

FOR QATAR ONLY:

Qatari National Address Portal Certificate

FOR SAUDI ARABIA ONLY:

Saudi National Address Portal

FOR KOREA ONLY:

Individual Register (resident register)

FOR MEXICO ONLY:

INE (Voting ID)
Rental contract, must be registered before the Mexican Tax Authority (SAT)
Bank account statements (issued within the last 3 months)
Bills for utility services, such as electricity, water, gas, telephone, internet or cable TV (electricity and water bills are always issued by the MX government; while gas, telephone and internet/TV are always bills issued by private companies) (issued within the last 3 months)
Renting contract (must be registered before the Mexican tax authority (SAT) and must be valid at the moment of its submission to Binance)

FOR INDIA ONLY:

Indian Passbook
- Main page with personal data and photo
- Photo attached in the passbook must be duly stamped and signed by the bank
- Page showing transaction history of the last 3 months

FOR POLAND ONLY:

Download a certificate of your data here, including the legal residence address

FOR BRAZIL ONLY:

Postpaid mobile phone bills
Rental agreements in force, with a notarized signature by the property owner, along with a utility services bill (water, electricity, telephone)
Annual Individual Income Tax Return Declaration (IRPF)
Employment contract or offer letter from current employer, along with a payslip issued within 180 days
Annual report/statement of income/investments/pension funds issued by a local financial institution
Property Tax (IPTU) payment certificate, referred to the current year
Registered Motor Vehicles Tax (IPVA) payment certificate, referred to the current year
Bank billet for school fees, health plan fees, condominium fees or housing financials, referred to the current year
Statement from the Federal Revenue Office (RFB) or the Social Security Institute (INSS)

FOR ARGENTINA ONLY:

Tax certificate
Bill for Medical pre-payment
Police Verification or Residence Certification issued by the police (Constatación policial / Constancia/Certificado de Domicilio)
Not accepted: Government-issued National ID card containing residential address

FOR COLOMBIA ONLY:

Commercial Registration Certificate (eKYC) under name of account owner
Postpaid mobile phone bills

FOR GIBRALTAR ONLY:

Correspondence from a state or local government authority, department or agency
A record of a visit to the account owner’s address by a senior official of the government
An official conduct certificate

FOR SWEDEN ONLY:

Certificate from the Swedish Tax Agency (Skatteverket) called “Personbevis” should not be older than 3 months

Note:

Any identification document (ID card/residence card) used by the retail customer for POA verification has to be valid (i.e., not expired). These documents do not need to be issued within the last three months;
Please ensure the proof of address document shows your full name and residential address. It should also be dated within three months;
The name on the document must be the same as the ID submitted;
The address on the document must be the same as the residential address entered;
The name, address, issue date, and issuer must be clearly visible.

What documents do not count as Proof of Address?

In general, you cannot use the following documents as Proof of Address:

Statements of credit cards issued by retail stores
Utility reference letters from the utility/service provider
Utility contract confirmation
Payslips/labor contracts
Transaction receipts (even if delivery/billing address is provided)
Bank correspondence letters/marketing materials
Mortgage/loan correspondence letters/marketing materials (except mortgage/loan statements)
Bill statements where product/services subscribed are not specified
Insurance documents (except home insurance documents)
Bills from streaming services
Mobile phone bills
Medical bills
Documents issued to a P.O. Box (your residential address must be visible)
For Balkans countries only, the following are not accepted: Serbian ID card with chip, Montenegro ID, Bosnia and Herzegovina ID

When uploading a document, please note:

Check that your document is not older than three months. Binance only accepts Proof of Addresses that are dated within the last three months from the date of issuance.
Make sure your document can be used as Proof of Address. If you are unsure, please refer to the lists above.
Check that the name and address on your Proof of Address document match the name and address you submitted during the Binance account registration process.
Capture the document vertically (in portrait mode) to ensure the full document is captured. Do not capture it in landscape mode.
Please use original, unedited documents only and avoid documents with cuts. You may submit a photo/scan of a hard copy bill or a PDF file of a paperless bill. However, scans or screenshots should not have blurs or reflections and should not be in black and white. You should also scan all four corners of your document and ensure all text is readable.
Keep the document unaltered, except when masking bank accounts or card numbers ( sensitive data can be covered).
Make sure your document is in the correct format and file size. We accept .PDF, .JPG, .JPEG, and .PNG. If you are unsure of the file format, right-click on the document and click [get info]. Uploading documents in other formats will not work.
Please note that your Proof of Address may take up to 3 - 4 working days to be reviewed. You will be notified about the outcome of the process once ready. There is no need to contact Customer Support.

Frequently Asked Questions

1. Is a bill for a telecommunications package (e.g., mobile + internet + TV) acceptable?

Yes, bills for telecommunications packages are acceptable, such as the package for mobile phones, internet, and TV. However, mobile phone bills are not acceptable on their own.

2. What is an invalid or incomplete address?

Please make sure you enter a complete residential address that includes the flat/house number, street, and zip code.

3. What kind of Proof of Address documents are unacceptable?

We do not accept identification documents stating the Proof of Address, unclear copies, utility contract confirmation, or Proof of Address issued more than three months ago.

4. How do I modify the Proof of Address?

If your address verification details have changed, you can modify them from [Modify Proof of Address]. You'll receive an email notification once the modification is complete, please wait patiently.

For step-by-step instructions, go to the "Step-by-step guide" tab on this page.

Via Website

How to complete address verification for a personal account on the Binance website?

1. Log in to your personal Binance account and mouse over the profile icon. Click [Account] and go to [Identification].

2. Click [Get Verified Plus].

3. Please read the information and click [Continue].

4. Enter your current residential address and click [Continue].

5. Fill in rest of the address details and click [Continue].

6. Select the document type you wish to upload and click [Continue].

7. Follow the instructions carefully and click [Upload] to upload the document.

8. Once the document uploaded, confirm your name and address, click [Continue].

9. Binance will review your data in a timely manner. Please note that your Proof of Address may take up to 3 to 4 working days to be reviewed. You will be notified about the outcome of the process once ready. There is no need to contact Customer Support.

Via App

How to complete address verification for a personal account on the Binance app?

1. Log in to your personal Binance account and go to the account center icon. Tap [Verifications] - [Get Verified Plus].

2. Please read the information and tap [Continue].

3. Fill in your current residential address and tap [Continue].

4. Select the document type you wish to upload and tap [Continue].

5. Follow the instructions carefully and tap [Upload] to upload the document.

6. Binance will review your data in a timely manner. Please note that your Proof of Address may take up to 3 to 4 working days to be reviewed. You will be notified about the outcome of the process once ready. There is no need to contact Customer Support.