Where should I submit a complaint regarding web3?

I purchased defina tokens via pancakeswap v3. N

But why is my defina token in the web3 wallet 0 even though I checked the bscscan successfully and it shows

my defina token value. In this case, I feel disadvantaged because I cannot swap when the Defina price rises because my Defina balance is 0.#help #binnanceweb3 #web3 #defina