$22,000 Disappears From JPMorgan Chase Account After Customer Reports Suspicious Activity – Now Bank Says Reimbursement Is Not Happening
An Ohio family says a single phone call led to thousands of dollars being drained from their JPMorgan Chase bank account – and Chase says they’re on the hook for it.
The Kalista family says they recently received a phone call from what was allegedly Chase, notifying them of suspicious activity.
Michelle Kalista says whoever was on the other line sounded legitimate and somehow knew much of her personal information, including her transaction history.
“I never thought I would be a victim of fraud just because I know better… How did they get into my account to begin with? How did they know my transactions? And how were they able to transfer money? None of those things have been answered yet.”
The person told Michelle that someone was trying to wire money to Florida.
Meanwhile, her husband Mike called Chase on his own to confirm there was a real emergency, and the bank confirmed that fraud attempts were indeed taking place.
However, confirming the fraud with Chase employees was apparently not enough to stop the scammer on the phone from accessing the Kalistas’ money.
Mike says there were two unsuccessful wire attempts from their bank account, which is when Chase should have frozen the funds. However, that didn’t happen, and on the third attempt, $22,000 disappeared.
