When you deposit or withdraw cryptocurrencies, sometimes you cannot receive the funds in the relevant account. In situations like this, you need to check the transaction status on the blockchain using the transaction ID (TxID).
For example, if you’re depositing or withdrawing via Binance, you can check the transaction status directly on the Binance platform. Log in to your Binance account and go to [Wallet] - [Overview] - [Transaction History]. You can click on the transaction record and the TxID link to view your transaction status.
Based on the network you selected for the transaction, you will be redirected to the respective blockchain explorer page. For example, if you use the Ethereum (ERC20) network for your transaction, you will be redirected to Etherscan. If you use BNB Smart Chain (BEP20), you will be redirected to BscScan.
The following examples will show some typical transfer status on a few common networks, which will help you find out the reasons that the funds have not been received and what you can do next.
1. Ethereum (ERC20) and BNB Smart Chain (BEP20)
Please note: The deposit and withdrawal status on the Ethereum network and the BNB Smart Chain (BSC) network are very similar. You can refer to the screenshots below on to check the transaction status on both networks.
1.1 If the status is "Fail", it means that the transaction was unsuccessful.
You may need to contact the sender of the transaction or the platform where you initiated the withdrawal request. The recipient or the platform you are depositing to is unable to assist you in this situation.
For example, if you’re depositing to Binance and the transaction status shows “Fail” on the blockchain, please contact the platform you initiated the transfer. If you’re withdrawing from Binance and it fails, you can contact Binance Customer Support for assistance.
1.2 If the status is "Dropped & Replaced", it means that the transaction was replaced by a new one with a higher gas fee due to network congestion.
You can contact the platform you’re withdrawing from or the sender of the transaction for a new TxID.
1.3 If the status is "Success", it means that the transaction is complete.
You can check whether the funds have arrived in the recipient's account. If you’re depositing to Binance and the blockchain status shows “success” but the funds haven’t arrived, you may submit an appeal following the instructions in How to Retrieve the Deposit that Hasn’t Arrived with Self-Service Recovery
2. Bitcoin network
If the transaction is not fully confirmed on the Bitcoin blockchain, you can check the minimum number of confirmations required from the blockchain (please note that the number of confirmations required may change). Please wait patiently for it to confirm.
Once the transaction is fully confirmed, you can check the funds in the recipient's account or the platform you’re depositing to.
3. Tron (TRC20)
If the transaction status is “CONFIRMED” but the result is “FAIL”, it means that the transaction has been completed, but the funds cannot be credited to the recipient’s address. Please contact the sender or the platform you’re withdrawing from for assistance.
If the transaction status is “CONFIRMED” and the result shows “SUCCESS”, it means that the transaction is successful. You can check whether the funds have arrived in the recipient’s account or the platform you’re depositing to.
