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If your account is frozen or locked, you can unlock it on the Binance website or app.
Important Note: In order to protect your account, withdrawals, P2P selling, payment services, and Binance Card services will be disabled for 48 hours after unlocking your Binance account.
1. Log in to your Binance account, and you’ll see the pop-up below. Click [Unlock].
2. Read the notes carefully before clicking [Reactivate Account].
3. Complete the security verification, then click [Submit].
4. You’ll be redirected to the Reactivate Account page, where you’ll need to answer questions about your account. You have five attempts to answer correctly. If you fail, your application may take longer to review. Click [Start answering questions] to begin.
5. After completing the questions, you need to upload an ID document to verify your identity. The document required may vary depending on your country/region.
6. You’ll also need to upload a selfie. Please make sure your face is centered and is clearly visible. Do not edit the photo or wear glasses/hats.
7. Your application is submitted. Please allow up to 3 business days for the team to review.
If your account is frozen or locked, you may unlock it on the Binance app.
Important Note: In order to protect your account, withdrawals, P2P selling, payment services, and Binance Card services will be disabled for 48 hours after unlocking your Binance account.
1. Log in to your Binance app, and a pop-up will appear. Tap [Unlock].
2. Read the notes carefully, then tap [Reactivate Account].
3. Complete the security verification and tap [Submit].
4. You’ll be redirected to the Reactivate Account page, where you will answer questions about your account. You have five attempts to answer correctly, after which your application may take longer to review. Tap [Start answering questions] to begin.
5. After answering the questions, upload an ID document to verify your identity. The required document may vary by country/region.
6. You’ll also need to upload a selfie. Please make sure your face is centered and is clearly visible. Avoid editing the photo or wearing glasses/hats.
7. Your application is submitted. Please allow up to 3 business days for the team to review.
For more details on account functions, please refer to the FAQs page.