1. How do I report a scam?

There are 3 ways you can report a scam on Binance.

1. Go to the details page of the transaction that you've identified as fraudulent. Click [Report Scam].

You’ll be redirected to the Case Report Form, where you can enter and submit your case details.

2. Log in to your verified Binance account on the official Binance website and click on the [Binance Support] icon at the bottom right of the screen.

In the Self Service section, click [View All]. Then, scroll down to [Non-P2P Related Scam Report]. You’l be redirected to the Case Report Form where you can enter your case details.

3. Log in to your verified Binance account on the official Binance website and click on the [Binance Support] icon at the bottom right of the screen.

Explain your situation clearly. For example, enter a statement similar to the one shown in the below screenshot.

Click on the case report link provided by the Customer Service response to be redirected to the Case Report Form. Enter your case’s details and submit.

2. Do I need to log in to my Binance account to use the Case Report Form?

Currently, the Case Report Form is only available to Binance users. If you want to report a case via the link provided in the Customer Service response, please log in to your verified Binance account first. You can report cases through Binance Support directly if you haven’t logged in to your Binance account.

3. Under what circumstances can I report scams via the Case Report Form?

You can report scams through the Case Report Form in any of the following situations:

A fake Binance representative is contacting you by phone, text message, or email to request a transfer;
A platform that claims to offer high yield and high returns requires you to deposit, but then denies your withdrawals;
You deposited to a platform that claims to help you profit from trading, but then denies your withdrawals unless you pay extremely high taxes or interests;
Someone contacts you through your social media account and offers to help you invest, but disappears after receiving the transfer;
Someone contacts you through a dating platform and offers to help you invest, but disappears after receiving the transfer;
A fake bank representative contacts you and offers to help invest in cryptocurrency, but disappears after receiving the transfer;
A live-streaming platform that claims to be partnering with Binance requires you to transfer money to an unknown account for a giveaway, but disappears after receiving the transfer;
A fake customer support staff pretends to help you pass KYC or make a transfer and asks you to let them remotely control your computer, but your funds disappear after the transfer was successful;
You fall for a classic Ponzi scheme that requires you to invest and invite your friends to deposit on fake third-party service platforms. Your funds disappear after making the deposits.
Someone you know, such as a relative, friend, or an acquaintance introduced by your friend, scammed you out of your crypto via your Binance account;
You bought goods from a fake shopping website or individual, but after you transferred funds from your Binance account, the goods were never delivered;
Someone who claims that they can offer you a job opportunity but requires you to make a financial deposit before you can start the job;

4. How to choose the [Report Type]?

If you were scammed by someone who asked you to invest in a platform that offered high yield and high returns, but your withdrawal was denied after depositing funds select [Fake Investment];
If you were scammed by a fake shopping website or individual selling goods at significantly lower than average market prices, but the items never arrived after you’ve sent payment via your Binance account, select [Fake Mall];
If you were scammed by someone who introduced a fake service/product with multiple VIP user levels and asked you to recommend more people to join, select [Ponzi scheme];
If you were scammed by someone who claims they can get you a job/income opportunity but requires a financial deposit before you can start the job/work, select [Job or Income scam];
If you were scammed by someone who contacted you via a dating platform, and offered to help you invest but disappeared after receiving the transfer, select [Dating scam];
If you were scammed by someone who abandoned a project and disappeared with the funds you’ve invested, select [Rug pull];
If your counterparty on Binance P2P claimed they’ve transferred money to your bank account and provided documented proof, but later recalls the transaction, select [Fake or revocable transaction proof];
If you were scammed by being invited to a group or a platform to enter a giveaway or airdrop, select [Fake Giveaway];
If you transferred assets from your Binance account to someone who impersonated a Binance employee, select [Impersonated Binance Support];
If someone impersonating an official customer service representative from a bank, customs, or Anti-Money Laundering organization asked you to transfer funds to them and then disappeared after receiving it, select [Impersonated Support or Other Service];
If you were scammed by a relative, a friend in real life, or someone introduced by a friend that they met in person, select [Known acquaintance];
If you have other cases to report, but the circumstances don’t match any of the existing categories, select [Others].

5. How to find the transaction I made from my Binance account to the scammer's address?

To find the transaction you made from your Binance account to the scammer’s address, please select the relevant transaction ID from your withdrawal history. If you can’t find the transaction, please adjust the time frame and you should see the relevant transaction (for withdrawals only).

6. If I have been scammed through other methods (i.e., NFT scams), can I still use the Case Report Form?

Currently, the Case Report Form only supports reporting withdrawal scams. For other scams, e.g., NFT scams, please contact Binance Support to report your case.

7. Will I be notified of case investigation updates?

We will use our best efforts to keep you informed. However, we are sometimes prevented by law or other legal duties from disclosing anything about ongoing investigations to users.

Therefore, we encourage you to contact law enforcement to report any scam. Binance works closely with them to assist in their investigations and prosecution of those who may have been involved in any scam.

8. How can Binance help me?

Please note that blockchain transactions are irreversible and anonymous. This means that despite our best efforts, it is unlikely that we, as an exchange, will be able to recover the scammed funds.

While it does not assure fund recovery, the best action is to report the incident to law enforcement, who may work with experienced blockchain searchers and investigate the theft further.

For more information on how to avoid cryptocurrency scams, check out these articles:

9. Is there any other way to report a scam if I can’t submit the Case Report Form?

If you see an error when submitting the Case Report Form, you can contact Binance Support to provide details on the scam manually. Please provide the following information:

Screenshot of the error when submitting the form;
Fraudulent transaction information, including Transaction ID, date, amount, and scammer’s wallet address;
A brief description of how the suspect approached you and how the fraud scheme works;
Fraudulent website and social media links (if any);
The username or handle of the suspect’s social media accounts (if they contacted on social media);
The suspect’s address (if any);
If you have received a phishing email, please export the email as a .eml file and share it with us;
Relevant conversation screenshots with the suspect.

How to Report Scams on Binance Support?