How to Remove Negative Reviews or Revert Completion Rate on Binance P2P?

2023-10-05 01:52
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Frequently Asked Questions

If you wish to remove negative reviews or ratings from your order page, please follow these steps:

1. Check whether the order/review meets the removal criteria

You may refer to the following scenarios to ensure your order completion rate or review can be adjusted.

Binance P2P can’t revert an order or negative review in the following cases:

  • Power outages.
  • Carrier and network issues (e.g., not receiving notifications).
  • Counterparty’s request (in such cases, you should file an appeal).

Binance P2P can potentially assist in cases where:

  • The counterparty violates the transaction policy, such as requesting payment to third-party accounts, sharing external links, promoting off-trading, arbitrage trading, etc.
  • There are server issues with your bank.
  • There are server issues with your counterparty's bank (e.g., inability to complete payment).
  • Issues arise from the Binance platform itself.

2. File an appeal

You can file a self-service appeal for issues related to P2P Performance and Orders Application.

If you cannot access the Self Service Appeal platform, please follow these steps:

1. Log in to your Binance account and click the Binance Support icon at the bottom right corner.

2. Scroll down to [Self Service]. Click [View All].

3. Go to the [Buy/Sell Crypto (Fiat/P2P)] tab, then click [Appeal P2P Performance Metrics].

4. Select the purpose of your application.

5. Enter the relevant order number(s) for your appeal.

Note: You can add up to 10 orders.

6. Upload the supporting documents.

You can upload supporting documents to help customer support review your request (e.g., chat records, payment receipts, comments, proof of the incident from the bank, relevant screenshots, etc.).

Please note:

  • You cannot upload more than 20 files.
  • File size cannot exceed 30 MB.
  • Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.

7. Enter a detailed explanation for your appeal. Please provide as much information as possible. Then click [Submit].

8. Your appeal has been successfully submitted. Please wait patiently as Binance reviews your application within 2 hours. You will be notified of the result via SMS or email.

Once approved, the requested order(s) will be removed from your completion rate, or the review will be removed from your review page.

Note: If your appeal is rejected, please understand that Binance is not liable for any issues you may have encountered during the order process.