According to Cointelegraph, tens of thousands of Bank of America customers reported network failures, unable to access their accounts or showing a balance of $0. The service problems began at 4:26 pm UTC on October 2 and peaked about an hour later, with nearly 18,000 customers reporting problems within 15 minutes. 98% of the reports were related to mobile and online banking applications. Bank of America has not yet made a public statement, but has reportedly told CNN that the problem has been largely resolved. Many customers said that the problem has not been resolved, and some customers cannot deposit or withdraw money at branches, and ATMs do not show balances.