According to Odaily, Futu has issued an apology following a system error during the U.S. stock night trading session on August 5. The error led to the cancellation of some customers' night trading orders by upstream systems, resulting in abnormal short-selling orders during regular trading hours and subsequent losses for affected customers. Futu has expressed deep regret for the inconvenience caused.
To address the issue, Futu has announced that it will compensate for the losses incurred due to the abnormal short-selling orders that arose from the cancellation of night trading orders. If customers are unable to resolve the abnormal short-selling orders on their own, Futu will provide assistance in handling the situation.
