Why can't I see any floor? Which wallet?

TPO - A resident in Binh Thuan has deposited over 12.5 billion VND into the Coin exchange and the Coin e-wallet to invest in cryptocurrency but discovered that he had lost everything when trying to withdraw money.
On December 17, the Criminal Police Department of Binh Thuan Province reported that it had just received a complaint from a citizen about being defrauded of over 12 billion VND while participating in cryptocurrency investment through the exchange and e-wallet.
According to the victim's account, around the beginning of 2024, a Facebook account impersonating a person named Dinh Thai Chau befriended the victim and lured him into investing in cryptocurrency through the Coin exchange.
First, the suspects redirected the victim to contact them via the Telegram application to avoid being traced, then used enticing language such as high profits, safety, and quick wealth accumulation… to convince the victim, who naively invested money according to their requests and guidance.
The Binh Thuan Provincial Police advised the public to be cautious when participating in financial investments through financial applications and international exchanges.
Later, Dinh Thai Chau persuaded the victim to install additional features in the Coin e-wallet to supplement certain cryptocurrency investment functions, such as quantum AI investment contracts, loans, deposits, withdrawals… However, in order to withdraw and deposit money, everything had to go through the customer service system that was part of the fraud scheme.
In this case, the victim was lured into participating in cryptocurrency loan activities for investment purposes, meaning he had to deposit a certain amount referred to as collateral into the exchange account to be able to borrow and invest.