Li Chengming, a resident of Suzhou, China, had his life turned upside down after depositing 640,000 yuan into his bank account. Not long after, he received two shocking text alerts showing that 199,818 yuan had been transferred out of his account—twice. In a panic, Li quickly contacted the bank to freeze his account, but they refused to take action.
Fearing the worst, he called the police and rushed to the bank, arriving in just 15 minutes, but it was too late—his account balance had dropped to a mere 19 yuan.
Refusing to accept the bank's excuses, Li took the matter to court. Investigations uncovered that Tan Jiankun, the thief, had an accomplice within the bank. A staff member had leaked Li's personal information to Tan, facilitating the fraudulent transfers. The court found that the bank staff had been aware of the situation but failed to take action in time to stop the theft.
Due to their negligence in protecting Li’s data and failing to act, the bank was ordered to compensate him with 642,438.9 yuan plus interest. This case serves as a crucial reminder for banks to protect their customers' information and act swiftly when suspicious activity arises.
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