Here are the steps to buy crypto on Binance P2P and how to contact customer service if any issues arise.
How to Buy Crypto on Binance P2P
1. Create and Verify Binance Account:
If you don't have an account, register via the Binance website or app.
Complete identity verification (KYC) to access the P2P marketplace.
2. Access Binance P2P:
Open the Binance app or log in to its website.
On the main screen, select “P2P Trading” (or search for this feature).
Make sure you switch from "Buy Crypto" to P2P.
3. Choose the Crypto to Buy:
In the P2P trading section, you will see various options such as Bitcoin (BTC), USDT (Tether), BNB, ETH, and others.
Choose the crypto you want to buy.
4. Select Payment Method:
There are different sellers offering different payment methods (e.g. bank transfer, PayPal, etc.).
Choose a seller that suits your desired payment method, price, and trading limits.
5. Start Transaction:
After selecting a seller, click "Buy".
Enter the amount of crypto you want to buy or the equivalent fiat value.
Confirm the trade, and you will be given the seller's payment details.
6. Complete Payment:
Make payment using the payment information provided by the seller.
Important: Do not mark the order as "paid" until you have actually completed the payment.
7. Mark Payment as Completed:
After completing the payment, return to the Binance P2P platform and click “Transferred, notify seller”.
8. Receive Crypto in Your Wallet:
The seller will release the crypto once they confirm your payment.
The crypto will be transferred to your Binance wallet.
What to Do If You Have Problems
If you are facing any issues while making P2P transactions, here are some common issues and how to fix them:
1. Sellers Don't Release Crypto:
If the seller does not release the crypto after you mark the payment as complete, you can file a dispute by clicking the "Appeal" button in the order details.
2. Payment Problems or Fraud:
If you notice any discrepancies in the payment or suspect you are dealing with a fraud, immediately stop communicating with the seller and open a dispute.
3. Locked or Suspended Account:
If your Binance account is locked or there are any account-related issues, you may need to contact customer support.
How to Contact Binance Customer Service
If you encounter any issues during P2P transactions or have general questions, you can contact Binance customer service in the following ways:
1. Binance Help Center (FAQ & Support):
Visit [Binance Support Center](https://www.binance.com/en/support) to find articles, guides, and common solutions to various issues.
2. Live Chat:
On the Binance app or website, you can access the Live Chat feature by clicking the support icon in the bottom right corner of the screen.
This feature will connect you with a chatbot, and if the bot can't solve your problem, you will be redirected to a human agent.
3. Submit a Ticket:
If live chat is not available or your issue is more complex, you can submit a support ticket.
Visit [Submit a Request](https://www.binance.com/en/support/requests/new), fill out the form with your issue, and wait for a reply via email.
4. Social Media:
Binance is active on social media platforms like Twitter (@binance) and Reddit, where you can sometimes get quick help or updates.
Note: Be wary of fake accounts or scammers claiming to be Binance support on social media.
5. Group Telegram Local Binance:
Binance has official Telegram groups for different countries and regions where users share information and sometimes get support from local moderators.
Make sure you always contact Binance through official channels to avoid fraud.
Risk Disclaimer : Cryptocurrency prices are subject to high market risk and price volatility. You should only invest in products that you are familiar with and understand the risks involved. You should carefully consider your investment experience, financial situation, investment objectives and risk tolerance and consult an independent financial advisor before making any investment. This material should not be construed as financial advice. Past performance is not a reliable indicator of future performance. The value of your investment may go down as well as up, and you may not get back the amount you invest. You are solely responsible for your investment decisions.