According to ChainCatcher, some community users reported that there were problems with the Coinbase wallet. After purchasing the pre-sale, they were unable to convert V1 to V2, could not perform cross-chain operations on the Coinbase wallet, could not exchange any assets, and could not connect to MetaMask and Trust Wallet.

In response, Coinbase Support said that it was aware of the problems encountered when converting wallets and connecting to other wallets, and provided documentation with detailed steps to solve the problem. In addition, Coinbase feedback requires users to provide error messages and the steps taken so far to help Coinbase diagnose the problem and provide a more accurate solution.