In Suzhou, China, a man named Li Chengming faced a shocking ordeal after depositing 640,000 yuan in his bank account. He received two alarming text messages, each showing a transfer of 199,818 yuan from his account. Acting swiftly, Li requested the bank to freeze his account, but the bank refused to comply. Panicked, he called the police and rushed to the bank, arriving within 15 minutes, only to discover his account balance had plummeted to just 19 yuan.
When the bank attempted to shift the blame, Li decided to take legal action. The investigation revealed that Tan Jiankun, the perpetrator, had received inside assistance from a bank employee. This staff member had leaked Li's personal information to Tan, enabling the fraudulent transactions. The court's findings showed that the bank staff were aware of the fraud and did not act promptly to prevent it.
As a result of the bank's poor management and failure to protect customer data, they were held accountable and ordered to compensate Li Chengming with 642,438.9 yuan plus interest. This case highlights the vital importance of safeguarding customer information and responding immediately to suspicious activities. It serves as a stark reminder to financial institutions to prioritize the security and trust of their clients.