On customer service ask for a human being

Hello, everyone.

I need your assistance with an issue regarding my friend's Binance account. He currently resides in Bahrain and is trying to complete the ID verification process. However, the application is asking him to upload a Kuwait ID, which he does not have since he has never been to Kuwait, when we proceed to next step then they required bahrani ID.

When we try the "Proof of Address" option, it asks for a Bahraini ID, which he uploaded, but it was rejected. We also tried changing his registered country, but the app requires resetting the KYC. Unfortunately, to reset the KYC, the app demands completing the verification first, which brings us back to the initial problem.

To make matters worse, we cannot delete the account because there are funds in it. Additionally, we are unable to transfer the funds or change the registered mobile number. Despite trying multiple solutions, we’ve had no success.

I kindly request help from experts who may know how to resolve this issue. Thank you!

👇👇👇