How to Use Binance VIP Group Chat

Binance VIP Group Chat is an exclusive service for Binance VIP users. They can create secure group chats with their dedicated VIP Key Account Coverage representatives and obtain assistance in a timely manner. VIP users can access the Binance VIP Group Chat function via the Binance App and the Online Customer Service Portal.

How to access the Group Chat function?

1. Log in to your Binance App and tap the [Notification] icon.

2. Tap [Chat] to view all ongoing and past conversations with the Binance Customer Support team. The VIP Group Chat will be pinned at the top of your inbox by default.

3. Depending on your questions, your VIP Key Account Manager or Key Account Coverage representative may create different group chats with other Binance staff to assist you.

4. After submitting your questions, you can leave the chat anytime. Once your Key Account Manager or Key Account Coverage representative responds, you will receive a notification via the App and email. Simply open the chat again to continue the conversation.

Please state your questions clearly and provide the relevant supporting documents, e.g., screenshots and PDF files, so that your Key Account Manager or Key Account Coverage representative can better assist you.

Note: You may also access the VIP Group Chat function from the Binance website by clicking the [Support] icon at the bottom.