British telecom giant O2 has introduced a conversational AI named 'Daisy' to combat telephone fraud in the UK. Daisy, posing as a clueless grandma, engages scammers in lengthy, frustrating conversations, potentially saving millions in losses for O2's 24 million customers. This autonomous system operates 24/7 without human intervention, outsmarting fraudsters by keeping them on the line. Developed in collaboration with YouTuber Jim Browning, Daisy uses a large language model to generate context-relevant responses, deterring scammers with fictional details. O2's broader fraud prevention strategy includes AI-powered spam detection and a scam reporting line. Similarly, U.S. carriers like Orion and Microsoft are leveraging AI for fraud detection. While O2's approach is interactive, other systems focus on predictive modeling and real-time analysis. Despite the effectiveness, AT&T and Verizon have not disclosed similar plans. The innovative use of AI by O2 sets a new standard in combating telephone fraud. Read more AI-generated news on: https://app.chaingpt.org/news

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