What to read? 📖
The Four Agreements by Miguel Ruiz
"The book is marketed as 'a practical guide to personal freedom,' but in a work setting I use it to check myself when I'm trying to solve a problem, listen to criticism, give constructive feedback, or resolve a conflict. The agreements--don't gossip, don't take things personally, don't make assumptions, and do your best--help me start from a rational position of trying to understand the issue at hand, without bringing any negative mental baggage that may come along naturally if I weren't aware of them. I also use the Four Agreements framework to analyze conflicts, so I can understand why someone may be reacting in a negative or emotional way and to help me remain calm if I'm involved in the conflict."
--Bob Armour, CMO of interactive employee communication software company Jellyvision