In Pakistan, a common challenge with P2P transactions is the frequent freezing of bank accounts. Here’s how it typically unfolds:

When verified merchants request additional identity verification, such as ID cards, selfies, videos, or other proof, many users feel frustrated. They often think, "I’ve already completed my KYC, why do they need more?" This leads to the assumption that the merchant is questioning their integrity.

However, merchants request these documents to ensure the buyer isn’t involved in fraudulent activities. If a transaction triggers suspicion and the merchant’s account gets frozen, it can have a ripple effect, potentially impacting everyone who received payments from the scammer.

Impatience is a major issue. Many users won’t wait even an hour before filing a complaint. If the merchant doesn’t respond within 15 minutes, they immediately raise a dispute, which only worsens the situation. It’s crucial to allow at least an hour for the merchant to reply, as they may be managing multiple transactions at once.

Another problem is that users often disregard the merchant’s terms and engage in unnecessary arguments in the chat. This adds extra stress to merchants who are already multitasking.

In summary, patience and cooperation are essential. Take time to understand the merchant’s terms, comply with verification requests, and give a reasonable response window before filing disputes. This approach can help minimize issues like account freezes for everyone involved.

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