According to Odaily, the New York Department of Financial Services (NYDFS) has released new guidelines aimed at strengthening customer service standards for Virtual Currency Entities (VCE). These guidelines, which were announced on May 30, will come into effect from November 1.
The NYDFS stated that these comprehensive guidelines are designed to ensure that VCEs have robust customer service mechanisms in place to handle customer issues promptly and effectively. VCEs are expected to keep their customer service policies updated and comply with all relevant laws and regulations.
The guidelines also require VCEs to appoint personnel responsible for managing customer service and complaint procedures. This announcement is part of the VOLT plan by Commissioner Harris, which significantly expands the DFS's ability to regulate the virtual currency industry.