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Frequently Asked Questions
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Disclaimer: In compliance with MiCA requirements, unauthorized stablecoins are subject to certain restrictions for EEA users. For more information, please click here.
1. Log in to your Binance app and select [Wallets] from the bottom menu. Then, tap [Withdraw] and choose the currency you want to withdraw from the list.
2. Select [Bank Transfer(SWIFT)] under ‘Receive Method’.
3. To proceed with your order, Binance will need to share specific information with our payment provider, Nuvei. Your credentials will only be used to verify your identity.
If you haven't activated your IBAN yet, tap [Activate] and follow the prompts to enter your details. You can make deposits directly once you complete the account activation.
Please make sure to enter your name as it appears on the linked bank account, and ensure that the address is in English.
5. Enter the withdrawal amount and select one of your registered bank accounts by tapping [Change] beside your card number. Please note that you can only add up to 5 bank accounts to your account.
If all the information is correct, tap [Continue] to initiate your withdrawal request.
6. Carefully review the details before confirming the withdrawal.
7. To enhance account security, Binance would require users to complete security verification procedures for fiat services. If you haven’t completed the 2FA security verification before, please complete this step to proceed with your request.
8. Your withdrawal request has been submitted. Please wait patiently for the bank to process it. You may check your wallet balance by tapping [View Wallet], and check order details by tapping [View History].
If the withdrawal fails, please verify your order details by tapping [View History]. To create a new order, tap [Try Again].
For more information regarding EUR transfer, please refer to:
Disclaimer: In compliance with MiCA requirements, unauthorized stablecoins are subject to certain restrictions for EEA users. For more information, please click here.
Important note: EUR withdrawals can only be made to the same account that was previously used for EUR deposits on Binance. If this is your first time withdrawing EUR, you’ll need to make a EUR deposit to your Binance account first to register your bank account.
1. Log in to your Binance account and mouse over the wallet icon. Click [Overview].
2. Click [Withdraw] and switch to [Withdraw Fiat] on the left side bar.
3. Select [EUR] and [Bank Transfer (SWIFT)].
4. To proceed with your order, Binance will need to share specific information with our payment provider, Nuvei. Your credentials will only be used to verify your identity.
If you haven't activated your IBAN yet, please click [Activate] and follow the prompts to enter your details. You can make deposits and withdrawals directly once you complete the account activation.
Please make sure to enter your name as it appears on the linked bank account, and ensure that the address is in English.
5. Enter the withdrawal amount and select one of your registered bank accounts by clicking [Change] beside your card number. Please note that you can only add up to 5 bank accounts to your account.
If all the information is correct, click [Continue] to initiate your withdrawal request.
6. Carefully review the details before confirming the withdrawal.
7. To enhance account security, Binance would require users to complete security verification procedures for fiat services. If you haven’t completed the 2FA security verification before, please complete this step to proceed with your request.
8. Your withdrawal request has been submitted. Please wait patiently for the bank to process it. You may check your wallet balance by clicking [View Wallet], and check order details by clicking [View History].
If the withdrawal fails, please verify your order details by clicking [View History]. Then, click [Try Again] to create a new order.
For more information regarding EUR transfer, please refer to:
1. Why haven't I received my funds from a successful withdrawal/sell order?
To check on the status of your order, please follow these steps:
a. Check for new deposits/buy orders:
Look for any new deposits or buy orders in your account within 2 to 3 business days after the withdrawal or sell order.
- If you see a new deposit or buy order: This indicates that the funds were returned due to an issue with your bank. We recommend contacting your bank for further clarification.
- If you don’t see a new deposit or buy order: Remember that each payment method has its own processing time. If this timeframe hasn’t passed, please be patient.
b. If you haven’t received your funds within 24 hours, go to [Orders] - [Fiat Order] and click [Contact CS] next to your order detail. Our Customer Support team is here to assist you with this process.
2. Why did the withdrawal/sell order bounce back with a fee deducted?
The order may bounce back due to incorrect bank details or an issue with the receiving bank when funds are returned to your account.
The withdrawal/sell order fee cannot be refunded, as the return is caused by the bank. To avoid this, please ensure all bank details are accurate, or consider using a different bank account.
3. Where can I check the order history?
On the top menu bar, mouse over the wallet icon and click [Transaction History].
Choose [Deposit] or [Withdraw] under 'Type' to view your order history.
For more information regarding EUR transfer, please refer to: