If you’ve fallen victim to cyber theft and the stolen funds have been moved to a Binance account, please contact Binance Support and provide the following:
- A detailed description of how the incident happened and when did it happen;
- Screenshots/videos of you logging in to the account. This may help support your claim that you’re the owner of the wallet that was compromised.
- Details of the transaction: which wallet was compromised, and the account that received the alleged stolen funds.
- A list of all the blockchain transactions involved (TxID with clickable links).
- A copy of the police report filed concerning the incident
1. Go to the compromised wallet and locate the transaction from the withdrawal history. Copy the TxID.
2. Go to a blockchain explorer (e.g., blockchain.com for Bitcoin transactions).
3. Search for the TxID.
4. Copy the page’s URL to share.
Important note:
- Binance is not responsible for any loss suffered in relation to or arising from the alleged stolen funds.
- Binance is unable to unilaterally freeze any user’s assets without an appropriate official freezing order from law enforcement or a court of competent jurisdiction. It is your responsibility to promptly take action to obtain an official freezing order, e.g. by reporting the matter to your local police and requesting the issuance of a freezing order.
- Any response or action taken by Binance in relation to any information provided by you on the incident shall be without admission to the merits of your claim or any alleged tracing of funds to Binance. Binance reserves the right to set out its position on your claim as we deem fit.
In addition, please ask law enforcement officials to contact Binance via the following methods mentioned in the guide via this link (depending on their jurisdiction):
- China (mainland):
- Sign up here with an official law enforcement email address.
- Russia and Belarus: Please email case@binanceholdings.ru.
- Others (including Hong Kong/Taiwan/Macau): Sign up here with an official law enforcement email address.
Binance will cooperate with law enforcement requests in providing the information and support as required by law. Binance will liaise directly with law enforcement, and Binance, including its Customer Service team will not be able to share any of this information with you as they are confidential. You should always reach out to law enforcement directly for any updates.
