Note: The Binance Card is no longer available. Binance accounts are unaffected and continue to operate as usual.
1. How long does it take for the refund to return to my Card Account?
Typically, you will receive the refund from the merchant within 15 business days. You will receive the refund in BUSD in your Funding Wallet. Please note that the crypto conversion fees charged during the purchase will not be refunded.
If you have not received the refund after 15 days, please contact customer support for further assistance with the following information:
i. Transaction ID
ii. Proof of refund, including refund date, amount, currency, and merchant information. It can be a screenshot of the refund receipt or email/chat history where the merchant confirms the refund was processed.
2. Will Binance clawback my cashback in case of a refund?
In case of a refund, Binance has a right to clawback the cashback that was given to you after the initial settled transaction. For more details, please refer to How Does the Binance Card (GCC) Cashback Program Work?
This card is issued by Infinios Financial Services B.S.C. (c) pursuant to license by Mastercard. By using the card, the cardholder agrees to the terms and conditions under which it was issued. Infinios Financial Services B.S.C. (c) is licensed and regulated by the Central Bank of Bahrain as an Ancillary Services Provider: Payment Services Provider and Card Processor.