Last updated: 6 September 2024
1. Who can create Binance Gift Cards?
Effective from 20 July 2023, only verified entity accounts can create and transfer Binance Gift Cards. If you wish to create and transfer gift cards, please register for an entity account and complete entity verification. You will also need to sign a gift card distribution agreement. To receive a copy of the agreement template and more information, please contact giftcard@binance.com.
Important notes:
- Please sign out of your existing Binance account before attempting to register for a new entity account.
- Personal Binance accounts will still be able to send and redeem gift cards. If you want to buy gift cards, please visit our Gift Card merchants.
- Effective from 21 March 2023, verified entity accounts from Spain, Italy, France, Poland, and Sweden require additional verification to create Binance Gift Cards. If you are from any of these locations and are interested in creating Binance Gift Cards, please reach out to customer support for more assistance.
2. What is the maximum value of a gift card I can create?
Starting from April 10, 2024, the maximum value of each gift card you can create as a verified Binance entity-seller is 500 USDT equivalent.
3. Will my gift card expire?
From 10 April 2024 onwards, all gift cards will expire 6 months from their date of creation. Please redeem your gift card before its expiration date. For gift cards created before 10 April 2024, there will be no expiry date.
If you purchased a gift card that expired prior to your purchase, please contact the gift card seller from whom you made your purchase. As a user, you can verify the expiry status and date of a gift card in your Binance app Gift Card page's [Redeem] section by entering the 16-digit gift card number. If it's a card created after April 10, 2024 and has expired, you will receive an error message when attempting to redeem it.
As a verified Binance entity-seller, you can view the expiry dates for your gift card orders minted after April 10, 2024 in your merchant dashboard.
4. How do I redeem a Binance Gift Card?
Upon receiving your Binance Gift Card, you can redeem it under the [Redeem] tab in the Gift Card Marketplace. Make sure to enter the correct 16-digit redemption code. For more details, please refer to How Do I Redeem a Gift Card on Binance.
5. Which countries are restricted for gift card minting and redemption?
Currently, Binance Gift Card minting and redemption is not supported in the following countries and regions:
Minting Restricted: United States of America, Canada, Netherlands, Japan, Kazakhstan, New Zealand, Bahrain, Dubai, Iran, Cuba, North Korea, Syria, and Crimea Region.
Redemption Restricted: Bahrain, Canada, Crimea Region, Cuba, Dubai, Iran, Japan, Kazakhstan, Netherlands, New Zealand, North Korea, Russia, Singapore, Syria, Ukraine (including the regions of Donetsk, Luhansk, Zaporizhzhia, and Kherson), and United States of America and its territories (Puerto Rico, Northern Mariana Islands, Guam, American Samoa, U.S. Virgin Islands, United States Minor Outlying Islands).
Please note that the list of excluded countries provided here is not exhaustive and may be subject to changes due to evolving local rules, regulations, or other considerations. This list may be updated periodically to accommodate changes in legal, regulatory, or other factors. Please refer to the Gift Card Terms and Conditions for more information.
6. Why do I get an error message stating I am unable to add my crypto gift card?
You may experience this error message for three reasons:
- Please ensure that you are entering the Gift Card Redemption Code. This is a 16-character code that enables you to add the gift card to your account (example: A1BC23D4EFG78H56). Note that it differs from the Gift Card number, which is a 16-digit number which is used for checking the balance and status of the card.
- If the gift card has already been added to your wallet but remains unredeemed, you won't be able to add it again. In this case, go to [Gift Cards] on the Binance app and tap [User] - [Card History] to check if the card was previously added. If so, you can proceed to redeem the gift card directly.
- For gift cards created from April 10, 2024 onwards, there will be a 6-month expiry period from the date of creation. If the gift card has already expired, you will not be able to add your gift card to your account. For instance, for cards created on April 10, 2024, the latest redemption date is October 10, 2024.If you attempt to redeem it on October 12, 2024, you will receive an error message indicating that you cannot add your gift card.
7. Why can’t I redeem my crypto gift card?
Please make sure that you're using the correct 16-character Gift Card Redemption Code (example: A1BC23D4EFG78H56) to redeem your gift card. If the gift card has already been added, please go to [Gift Cards] on Binance app and tap [User] - [Card History] to redeem directly from there, without keying the Gift Card Redemption Code again at the 'Redeem' page.
Additionally, make sure to redeem your gift card before the expiration date, especially for cards created on April 10, 2024, and onwards.
8. How do I check the status of my gift cards?
Log in to your Binance app and go to [Gift Card]. Tap [User] - [Card History]. Here, you can view whether a card has been added ("Sent") or redeemed ("Redeemed").
9. What should I do if I haven’t received the gift card I bought from a seller?
Please reach out to the gift card seller you made your purchase from.
10. How to bind my referral code to a gift card?
If your recipient is not an existing Binance user, you may bind your referral code by toggling on the option [Add your referral link?] while sending the gift card. The recipient can then register for a Binance account with your referral code.
11. What can I do if I can’t find the answers to my queries?
Please contact Binance customer support from your account for further assistance. You may also refer to the Binance Gift Card FAQs.
For more information, please visit the Gift Cards FAQs page.
