Frequently Asked Questions on Binance Pool

1. The miner is not warmed up, and the hashrate is low after the miner is on.

It could take up to 15 minutes for the miner to reach a normal hashrate after reboot. If the miner restarts automatically, try changing to a new PSU to test if it was due to an abnormality in the power source.

2. The miner hash board data is incorrect.

If the hashrate displayed on the hash board is lower than the actual hashrate, re-plug the hash board cables (or replace the damaged cables) and restart the miner. If the issue persists, please contact the miner manufacturer for further technical support.

3. There is 0 hashrate and the miner is at an abnormal temperature.

If the hash board is connected but the hashrate and the number of chips are showing "0", or the temperature reading is abnormal (different from other hash boards), try replugging the hash board cables and restart the miner. If the issue persists, please contact the miner manufacturer for further technical support.

4. There is a network delay/ the up and down bandwidth is too low or overlaps too much (mostly shows up as high rejection rate in the mining pool).

Run a speed test and verify that your internet connection is working.

5. The temperature exceeds the limit, causing the miner to go into high-temperature protection mode or restart.

For example, the normal working temperature of a WhatsMiner is about 60 - 85°C. If the miner's temperature exceeds 85°C, you can improve ventilation and lower the miner's temperature by installing a water curtain, air conditioner, fan, or other cooling equipment.

6. There is a hardware failure.

The miner may have loose cables, damaged chips, etc. Please contact the manufacturer's customer support.

7. The effective pool hashrate is lower than the miner hashrate reported.

You can contact the mining pool when you discover such data discrepancies. In some cases, mining pools could be stealing computing power from miners. However, Binance Pool can guarantee that this never happens to you at our mining pools. The following are some possible reasons:

• The real-time hashrate has a low reference value: Try comparing the effectiveness and the reported hashrate to the real-time hashrate after the miner runs for 24 hours;
• The average effective hashrate is different from the average reported hashrate: The average reported hashrate is the average hashrate mined over a specific time frame (usually in a few days). The average effective hashrate shows an average over the previous 24 hours. If the miner hasn’t been running for 24 hours, its reported hashrate will typically be higher than the mining pool hashrate.
• Outdated firmware is not compatible with the existing software: Please go to the official manufacturer website to download the latest firmware and update your miner. Alternatively, contact the manufacturer's customer service.
• Miner’s hardware problem: Please examine the miner's hardware and contact the manufacturer's customer service.

8. Why doesn’t the pool show the hashrate while the miner is working?

• The miner hasn’t submitted the data to the mining pool. The hashrate should appear within 10-15 minutes.
• Incorrect settings can cause a mismatch between the mining software worker name and the miner worker name, such as spelling errors in the pool URL.
• Idling miners are usually caused by a power outage or network instability and will appear disconnected after a restart. Try restarting your miner or isolate the issue by testing your network ping and checking your connection speed.

9. How to test network connectivity with ping?

Ping is used to determine whether your computer can successfully exchange (send and receive) data with the server. The test results will show you whether the network is running smoothly.

1. On the computer connected to the same network as your miner, type 'cmd' into the search bar and select 'Command Prompt.'

2. In the Command Prompt window, type 'ping btc.mining_pool _address' and press [Enter] to view the data packet results.

10. How do I tell if the miner is infected?

Common signs that the miner is infected include but are not limited to:

• Unable to launch the mining software;
• Modified pool URL and worker name. For example, the mining pool URL is set to Nicehash;
• Unable to upgrade the firmware;
• Miner randomly crashes and restarts within a short time;
• Affected hashrate (low or 0 hashrate);
• Network disconnected.

11. How do I remove viruses from the miner?

• Isolate your network;
• Contact the manufacturer's customer service team for antivirus software;
• Reset the miner.

12. How do I protect miners from viruses?

• When buying a second-hand miner, we recommend resetting it and isolating the network for a short period;
• If an unofficial service center repaired the miner, please update the firmware and change the miner login password;
• Do not use third-party overclocking firmware;
• Do not visit suspicious websites;
• Use the official firmware (SSH disabling firmware from the official website).

13. Where can I download the batch management tool for miners?

Please refer to your miner manufacturer’s official website.

14. When should I reset the miner?

• The miner doesn't work properly after the upgrading process;
• The miner cannot be started;
• You want to reset your miner to factory settings;
• The miner cannot be upgraded to the latest official firmware.

1. How to start mining with Binance Pool?

• Prepare your mining equipment: a miner, miner power supply, network cables, and a desktop computer for miner management.
• Log in to your Binance account and create a Binance Pool Mining Account. Please note that your Mining Account name will be used as part of the worker’s name for your miner. The format is {worker_name.miner_ID}.

Note:

• Mining accounts cannot be deleted.
• Mining account names cannot be modified.
• If you see the message “Account already exists,” it means the mining account name is already in use by another user. Please choose another mining account. (e.g., add numbers like “1234” or letters like “abcd” at the end of the name).
• For more information on creating multiple sub-mining accounts to suit your needs, please refer to What Is Binance Mining Account and How to Create It?
• Obtain a mining pool URL:
  • stratum+tcp://sha256.poolbinance.com
  • stratum+tcp://bs.poolbinance.com
  • Supported ports include 8888, 3333, 1800, and 443

2. Where are the Binance Pool nodes located?

Binance Pool has a growing network, mining nodes are deployed in America, Europe, Southern China, Northern China, etc. Miners registered on the Binance Pool are automatically connected to the nearest node to ensure stable and reliable mining operations.

3. What are the Binance Pool fees?

The Binance Pool fee rate is 4%. High hashrate users can apply for Binance Pool VIP to enjoy lower fee rates.

4. What is a Mining Account?

Mining Account is used to classify and configure miners and connect your mining equipment to the platform. They can also be used to manage multiple proxy servers, monitor multiple mining farms, etc.

Please note that once a sub-account is created, it cannot be deleted or canceled. You can set up multiple accounts to suit your different needs.

5. How to configure a Mining Account?

Please refer to What Is Binance Mining Account and How to Create It for more details.

6. What are active and inactive workers?

Active workers are miners that are connected to the pool and submitting a hashrate. Inactive workers are disconnected miners that aren’t submitting hashrates. You can view all your miners’ statuses from [Statistics].

7. How do I remove inactive workers? What if I delete an active miner by mistake?

You can delete inactive workers from [Workers]. To restore an active miner, simply restart it.

8. How do I become a Binance Pool VIP?

Users with a high hashrate can apply for Binance Pool VIP to enjoy added benefits, such as access to independent lines (nodes), which are stable and hidden to prevent attacks.

If you’ve reached a BTC hashrate of 20PH/s, you can apply to be a Binance Pool VIP.

There are 9 VIP tiers for Binance Pool users. In addition to mining pool benefits, VIP users can also enjoy other benefits on the Binance ecosystem. For more information, please visit Fee Schedule.

9. What benefits do VIPs receive?

• Mining pool benefits: Lower rates, access to Binance Pool Savings, risk-free mining, high earnings, independent nodes, etc.
• Trading benefits: Lower fees on Spot and Futures trading, margin borrowing, etc.
• Service benefits: Key account manager service, and VIP quotes for block trading (OTC).

10. What is a Watcher Link and how to create it?

Watcher Links allow you to view the miner’s operation status and calculate hash rates in read-only mode without having to log in to your Binance Mining Account. For more details, please refer to What Is Watcher Link and How to Create It.

11. What can I do if the hashrate drops?

Please check the followings:

• Whether the mining equipment is operating properly.
• Whether the mining configurations are valid.
• If there are any network disruptions.

12. What should I do if my earnings decrease?

Please check the following:

• Whether the mining equipment is operating properly.
• Whether the mining configurations are valid.
• If there are any network disruptions.
• Whether the mining difficulty changes (if the difficulty changes, your income will fluctuate).

13. What is the daily settlement schedule?

Earnings are settled from 00:00 of the previous day to 00:00 of the current day (UTC). The mining pool payment occurs between 02:00 to 10:00 (UTC) every day. There is no minimum payment threshold, except KAS. Minimum KAS payout threshold is 100 KAS.

14. Does Binance Pool support merged mining?

Yes, we support merged mining.

Binance Pool has always been committed to improving miners' income. With the launch of merged mining for BTC and LTC, miners can achieve higher profitability by using their hashrate to receive mining rewards in both tokens as well as additional bonuses from Binance Pool.

• The reward ratio for merged mining earnings is based on the official market index price. Please refer to the latest notices from Binance Pool for the exact ratios.
• Merged mining configurations - During the first phase of the Binance Pool launch, the bookkeeping method was used for merged mining rewards, and miners did not need to configure a merged mining address. In the second stage, all rewards calculated during the first stage will be distributed among miners' Mining Accounts.

Merged mining earnings are settled simultaneously as BTC earnings and will be automatically credited before 10:00 UTC daily. Merged mining rewards will only be paid according to the ratio when the main currency payment is split. Please wait patiently for the payment to arrive.

15. What causes the mining pool network to be unstable?

Sometimes the network instability is caused by technical maintenance, which generally takes from 30 minutes to 2 hours.

The network disruptions may also be caused by attacks either on the Bitcoin network or mining pool servers.

16. What can I do if I can't receive the verification code/email upon registration?

• No SMS verification code: This might be due to temporary congestion on the network carrier. Please wait and request another SMS verification code after 60 seconds.
• No email verification code: Your Internet provider rate limits may delay the delivery of verification emails. It sometimes takes 5 - 10 minutes to receive an email after clicking the verification button. If you haven't received an email after 10 minutes, it has probably been identified as 'spam' by your server. In this case, please check your Spam/Junk folder and mark it as 'not spam'.

If you cannot receive an SMS verification code or verification email after trying all the above, please change your phone number or email address and try to verify your account again. You can contact Customer Support.

17. Can I close my Mining Account?

Simply stop using your account if you no longer mine with Binance Pool. We’re currently unable to process any account closing requests.

18. Why is the hashrate displayed on the miner different from that shown by the pool?

The hashrate update periods of the miner and the mining pool are different. For example, the hashrate displayed in the pool is an average of the last 15 minutes, while the miner's data is refreshed every 5 seconds.

• A poor network may result in rejected shares (the mining pool shows only the valid shares).
• Different methods were used to calculate the hashrate reported by the miner and the pool.
• Unstable power and voltage of the miner.
• Some third-party software stole your hashrate.

19. Are the earnings settled daily or hourly? When are they credited to my account?

The earnings are settled daily and credited to the Mining Account before 10:00 UTC each day.

20. What is the minimum payment amount?

There is no minimum payment amount. Mining income will be paid directly to your Mining Account.

1. What is the rejection rate? What is the standard rejection rate?

The rejected shares are shares that your miner failed to submit to the mining pool due to network instability. The rejection rate is the proportion of the rejected shares to the total number of submitted shares. The lower the rate, the higher the efficiency of the miner.

Rejection Rate = Rejected Shares / Total Shares = Stale Shares + Duplicates + Other Rejected) / (Received Shares + Stale Shares + Duplicates + Other Rejected)

*A normal range for the rejection rate is within 2%.

2. What is the luck value and how does it affect my earnings?

The luck value of a block is the ratio of the actual workload to the difficulty of mining. When it comes to mining, luck can play an important role.

If the workload is lower than the mining difficulty, the luck value increases. The higher the luck value, the greater the earnings and vice versa.

Please note that it is common for the luck value to fluctuate. The longer the mining time, the closer the final luck value gets to 100%. As Binance Pool uses the FPPS settlement model for BTC, miners’ income won’t be affected by the luck value.

3. What do workload and mining difficulty mean?

Workload is the hash power contribution of each miner to the probability of finding a block. Mining difficulty is a measure of how difficult it is to mine a block in the entire network. It is based on changes in the network's hashrate.