How to Protect Your Binance Account from Scam

Crypto scams are emerging as the market becomes more popular. Binance encourages users to be cautious and take the necessary actions to protect themselves from falling victims to these scams.

Common cryptocurrency scams

Scammers are using new ways to find their next target, we, therefore, recommend you to stay alert to possible scams at all times. You may refer to these "Know Your Scam" articles for more details.

Here are some common examples:

1. Impersonating Binance staff

Scammers might impersonate the Binance Customer Service team and contact you outside of our official channels. Please note that Binance Support staff will never ask you to reveal any sensitive information or send money to any address for any reason. If you suspect that you are chatting with a scammer, please report your case to our Security Team agent immediately.

2. Phishing attack

Phishing is a fraudulent attempt to obtain sensitive information, such as your username, password, 2FA code, by disguising as Binance in emails, fake websites and social media accounts, instant messages, etc.

Phishing attack protection requires steps to be taken by both users and Binance. Here are some of the steps you can take to protect yourself:

• Enable two-factor authentication (2FA), such as Binance Authenticator, passkeys, or SMS. Never disclose your backup keys to anyone or on any website;
• Enable the anti-phishing code to add multiple protections to your emails;
• Always upgrade your browser to the latest version as they will warn users of phishing or unsafe high-risk websites;
• Always log in to Binance through the official website. We also recommend you to check and verify whether an SSL certificate is given for the domain name *.binance.com or *.binance.net.

Please report any Binance phishing sites you see to our Security Team agent immediately.

3. Fake law enforcement messages

Scammers might also impersonate law enforcement authorities and ask you to take immediate action, or your account will be frozen.

For example, they would say that your account has received funds from illegal sources and is being investigated for money laundering. You will be asked to disclose sensitive information of your account or transfer funds to the scammer’s account to “verify” your identity.

When you receive these messages, do not reply or disclose your account information. Please note that law enforcement authorities will not contact you directly on the grounds that your account is at risk of money laundering, nor ask for your password or make a transfer to unknown accounts.

You can pay attention to official Binance announcements for the latest updates. Please also report any fake messages to our Security Team agent immediately, or contact Binance Support for assistance.

Security Tips

You can verify the identity of the person contacting you by entering the email address, phone number, or Telegram ID to check if they are an official Binance representative.

You may also whitelist the following official Binance email addresses in your email:

And most importantly, you should:

• Never share your password with anyone;
• Never return any calls from someone claiming to be a Binance employee or Binance Support team;
• Never send money to anyone claiming to be a Binance employee;
• Enable at least one two-factor authentication.

For more information on how to protect your account, you may visit:

• Know Your Scam articles
• Common Crypto Scams in 2023: Tips to Avoid Crypto Scammers – Part 1
• Security topics