1. If I use a bank card to purchase crypto, what are the supported payment methods and currencies?

Binance supports VISA and Mastercard credit and debit cards, as well as Apple Pay and Google Pay. The supported currencies are as follows:

AED, AMD, AUD, AOA, AZN, BGN, BHD, BRL, CAD, CHF, CLP, COP, CRC, CZK, DKK, DOP, EUR, GBP, GEL, HKD, HUF, IDR, ILS, ISK, JPY, KES, KWD, KZT, MNT, MXN, NZD, OMR, PAB, PEN, PHP, PLN, QAR, RON, SAR, SEK, TJS, TRY, TWD, UGX, USD, UYU, UZS, VND, XAF, and ZAR.

2. It said that my card's issuing country is not supported. What card-issuing countries does Binance currently support?

Binance currently supports cards from over 220 countries. If your card’s issuing country is not supported, try using a card from a different country.

3. How many bank cards can I link to my account?

You can link up to five bank cards to your account.

1. Will the transaction be canceled if I cannot complete the purchase within the time limit?

Yes, if you do not complete the order within the time limit, it becomes invalid, and you will need to submit a new transaction.

2. If my purchase fails, can I get back the paid amount?

Yes, if payment has been deducted for failed transactions, the payment amount will be refunded to your card. The refund process may take a few days to appear on your card statement.

3. Why is there an additional fee when I buy crypto?

Some banks may classify crypto transactions as quasi-cash payments, resulting in additional fees. If you are charged an extra fee, please contact your bank to clarify the reason.

4. Why do I see error messages like "Transaction declined by issuing bank. Please contact your bank or try a different bank card" or “The card you’re using is not supported, please change a card and try again”?

Some banks and card providers may restrict cryptocurrency transactions due to internal policies. If your transaction is blocked, consult with your bank or card provider about their rules on cryptocurrency trades. Alternatively, try using another card (from the same or a different bank).

5. Why did I receive less cryptocurrency than I expected? Are there other factors at play, like conversion rates, in addition to fees?

When buying cryptocurrency with a card, both fees and conversion rates/prices can affect the final amount you receive. You can check your order details in [History] - [Fiat Order].

6. What should I do if my purchase fails? Where can I find detailed information about the failure and its solution?

Go to [History] - [Fiat Order] and find the failed order. The order status will show as "Failed". Click the [i] button to view a detailed explanation under [Unable to Process].

You may click [Inquiry] to request further assistance from Binance Support.

1. After the order is completed, where can I see the crypto I purchased?

Hover over the wallet icon and go to [Overview] to check whether the cryptocurrency has arrived.

2. When placing an order, I’m notified that I've already reached my daily limit. How can I increase the limit?

Click [Increase limit] if you've reached your daily limit.

You'll be prompted to complete additional verification. After completing the process, you can increase your limit.

Alternatively, you can view your current limits and upgrade your identity verification level for a higher account limit. Mouse over the profile icon and go to [Account] - [Identification].For more details, please check How to Complete Identity Verification for a Personal Account?

3. Where can I view my purchase history?

Click [Buy & Sell] - [Orders] on the main page.

You can view your order history by clicking [Fiat Order] - [Buy].