To unlock your account, you need to submit a video to the Customer Service team to verify your request.
1. What should I include in the video?
1.1 Sit in front of the camera. You need to show your face clearly and hold the information page of your ID document.
Please note that if you cannot speak English, you can copy the English statement below and change the date and the email address. Then, hold the statement in front of the camera while recording the video, and explain the content in your local language.
1.2 Speak a statement into the camera to verify your identity, such as:
"Today is DD-MM-YYYY, I'm applying to unlock my account. I confirm that it is my activity, and I am contacting Binance Customer Service to unlock my Binance account XXXXX@XXXXX.com."
1.3 Submit the video along with an image of the ID document you showed in the video. Please do not put watermarks or edit your video.
Please note that you should include:
- Today's date;
- Your request;
- A clear confirmation that you authorize this activity;
- A statement of your purpose;
- Your Binance account email address.
For more information, please refer to this tutorial:
video tutorial
2. Answer security questions (optional)
Some users might need to answer security questions about:
- Account registration date
- Account registration IP
If you're able to provide the above information at the same time, it can help us confirm your identity and speed up the review process. You can find it in the registration email with the subject line “[Binance] Confirm your Registration From XXX (IP address) - XXX (date)”.
Please copy the information and send it to the Customer Service team.
