At Binance, user protection is our top priority. Throughout your journey at Binance, we may require you to complete a “Request for Information” (RFI) for various reasons, such as collecting the necessary, updated information for a Know-Your-Customer (KYC) review or investigating abnormal activities on your account. This is all part of our commitment to protecting users and keeping our platform safe. Please note that the information collected is only for internal RFI review only and won’t be disclosed to any third party.
Please refer to this Blog article to understand the Request for Information (RFI) process.
How to complete the Request for Information (RFI)?
1. You may be asked to complete RFI when logging in to your Binance account. You may also receive an email/SMS from Binance.
Via login
You’ll see a pop-up message regarding RFI when you log in to your Binance account on the website or App. Click [Start Now].
Via email/SMS
If you receive an email/SMS about RFI, log in to your Binance account on the official Binance website or App and click [Start Now] on the banner to go to the RFI page.
Important note: Beware of phishing emails. If you’re unsure whether an email is from Binance, check the sender's address carefully. In addition, if you’ve enabled the anti-phishing code, it will be included in all genuine emails from Binance. Please avoid following the links you received to the RFI page.
Here are two RFI email and SMS samples:
2. You’ll need to upload the required documents on the RFI page. Click [Upload File] and select the documents (supports uploading multiple files). Please make sure you upload all the necessary documents.
3. You may also include additional relevant information that can assist us in processing your submission.
4. Once you've uploaded your documents, click [Submit]. Please wait patiently for the Binance team to review your submission. We’ll contact you again if further information or clarification is required.
