Tutorial
Frequently Asked Questions
Tutorial
Disclaimer: In compliance with MiCA requirements, unauthorized stablecoins are subject to certain restrictions for EEA users. For more information, please click here.
1. Log in to your Binance account and click [Buy Crypto]. Go to the [Buy & Sell] tab.
2. Choose the crypto amount you want to sell and enter the amount you would like to spend or receive and click [Sell].
Select [Bank Transfer (SEPA)] as payment method and click [Confirm]. Please note that the quote at this stage may not be final.
You can click the [Change] button next to your bank number to change the bank account for withdrawals.
3.1 If you haven’t completed identity verification for your Binance account, you’ll be prompted to do so at this step.
3.2 If it’s your first time withdrawing money from Binance, you’ll be prompted to verify your bank account at this step. Please follow the instructions and transfer 2 EUR to the given account to verify your bank account. The minimum amount is 2 EUR.
Please wait patiently for the funds to arrive within 1-3 days.
4. Please check the order details carefully and click [Confirm] within the specified time, after which the quote will be automatically refreshed.
5. Please wait patiently for the order to proceed. This will take no more than 30 seconds.
6. After completing the transaction, you may view the transaction status here, or click [History] on the top right for more details.
You can learn how to buy crypto with EUR on Binance here.
1. Where can I check my order history?
To check your order history, go to [Wallet] - [Transaction History] from the home page.
Select [Fiat Order] on the left side bar.
Select the [Sell] tab to see the order details.
2. How long will it take for the EUR to arrive in my account/wallet?
Please allow up to 3 business days for the transaction to be completed.
3. Why haven't I received my funds from a successful withdrawal/sell order?
To check on the status of your order, please follow these steps:
a. Check for new deposits/buy orders:
Look for any new deposits or buy orders in your account within 2 to 3 business days after the withdrawal or sell order.
- If you see a new deposit or buy order: This indicates that the funds were returned due to an issue with your bank. We recommend contacting your bank for further clarification.
- If you don’t see a new deposit or buy order: Remember that each payment method has its own processing time. If this timeframe hasn’t passed, please be patient.
b. If you haven’t received your funds within 24 hours, go to [Orders] - [Fiat Order] and click [Contact CS] next to your order detail. Our Customer Support team is here to assist you with this process.
4. Why did the withdrawal/sell order bounce back with a fee deducted?
The order may bounce back due to incorrect bank details or an issue with the receiving bank when funds are returned to your account.
The withdrawal/sell order fee cannot be refunded, as the return is caused by the bank. To avoid this, please ensure all bank details are accurate, or consider using a different bank account.