Common Cryptocurrency Redemption Issues & Resolutions
Users in The Netherlands may encounter some of the following common errors when they initiate the process of redeeming their cryptocurrency claims from Binance (hereinafter referred to as the “Redemption Process”). We have provided detailed solutions to each error code and these can be found below.
Important Note: If you are no longer residing in The Netherlands, please contact our customer support team to update your identity verification information.
“REDEEM_NEED_TWO_2FA” error
This error will occur if you have not set up your two-factor authentication (2FA) before initiating the Redemption Process.
“REDEEM_FORBIDDEN_TIME” error
This error will occur when you have updated some of your Binance account’s security features in the last 24 hours. You can try reinitiating the Redemption Process after 24 hours have passed.
“REDEEM_DISABLED_USER_FACE_CHALLENGE” or ”CAPITAL_REDEEM_FACE_SECURITY” errors
This error will occur when Binance detects any unusual activity within your Binance account. To complete the Redemption Process, please submit an appeal here.
“REDEEMAL_BATCH_REGISTRATION_USER” error
This error will occur when Binance detects that you have registered more than one account. Please submit an appeal here.
Other errors including “REDEEMAL_DISABLED_USER” & ”REDEEMAL_HAS_CASE_%”
Please reach out to our customer support team. They will assist you in fixing this error.
Common Cryptocurrency Deposit Issues & Resolutions
Users in The Netherlands are restricted from depositing cryptocurrencies on Binance, and deposits will not be credited to the users’ account.
To check and verify the status of deposits, users will need to complete a “Deposit Status Query”, before submitting an appeal to Binance. Detailed solutions to each probable scenario can be found below.
Important Note: If you are no longer residing in The Netherlands, please contact our customer support team to update your identity verification information.
How to Retrieve Cryptocurrency Deposit that Has Not Arrived With Self-Service Recovery?
For your deposited funds that have not arrived in your Binance account, you can apply for self-service recovery to retrieve the funds.
Please only submit applications for transactions that are marked as “confirmed/success” on the blockchain. You can only request self-service recovery for your own Binance account.
How to Retrieve Cryptocurrency Deposit With Wrong or Missing Tag/Memo?
If you have completed a cryptocurrency deposit with the wrong or missing tag/memo, you can retrieve such deposits by submitting a request here.
Only deposits that meet the following requirements will be eligible for this recovery process:
- Deposits to Binance account with wrong or missing tag/memo, and
- Deposits of cryptocurrencies that are listed on Binance.
How to Check Your Deposit Recovery Records?
To view all the deposit recovery requests you have submitted, please proceed to the Application Records page.