How to Report Scams on Binance Support?

1. How do I report a scam?

2. Do I need to log in to my Binance account to use the Case Report Form?

3. Under what circumstances can I report scams via the Case Report Form?

• A fake Binance representative is contacting you by phone, text message, or email to request a transfer;
• A platform that claims to offer high yield and high returns requires you to deposit, but then denies your withdrawals;
• You deposited funds onto a platform that claims to help you profit from trading, but later denies your withdrawals unless you pay extremely high fees;
• Someone contacts you through your social media account and offers to help you invest, but disappears after receiving the transfer;
• Someone contacts you through a dating platform and offers to help you invest, but disappears after receiving the transfer;
• A fake bank representative contacts you and offers to help you invest in cryptocurrency, but disappears after receiving the transfer;
• A live-streaming platform that claims to be partnering with Binance requires you to transfer money to an unknown account for a giveaway, but disappears after receiving the transfer;
• A fake customer support staff pretends to help you pass KYC or make a transfer and asks you to let them remotely control your computer, but your funds disappear after your interaction with them
• You fell for a classic Ponzi scheme that requires you to invest and invite your friends to deposit on fake third-party service platforms. Your funds disappear after making the deposits.
• Someone you know, such as a relative, friend, or an acquaintance introduced by your friend, scammed you out of your crypto via your Binance account;
• You bought goods from a fake shopping website or individual, but after you transferred funds from your Binance account, the goods were never delivered;
• When you encounter someone who claims that they can offer you a job opportunity but requires you to make a financial deposit before you can start the job;

4. How to choose the [Report Type]?

• If you were scammed by a fake shopping website or individual selling physical or digital goods at significantly lower than average market prices, or by being invited to participate in a giveaway or airdrop, and the items, rewards, or services (e.g., loss recovery) were never delivered after you sent payment via your Binance account, select [Payment without Delivery];
• If you were scammed by someone you met on social media, dating, or messaging app, who arranged a cryptocurrency trade on a third-party app and disappeared after receiving your crypto, select [Off-Platform Crypto Exchange];
• If you were threatened by someone with the disclosure of sensitive, embarrassing, or private information (e.g., explicit videos) unless you made a payment or met other demands, select [Blackmail or Extortion];
• If you were scammed by someone who claims they can get you a job/income opportunity but requires a financial deposit before you can start the job/work, select [Job or Income Scam];
• If you were scammed by someone who convinced you to invest in a platform promising high returns, contacted you via a dating platform and offered to help you invest, or deceived you with promises of high returns through a website/app or by claiming to be a crypto expert, investor, or broker, select [Fake Investment];
• If you transferred assets from your Binance account to someone claiming to be a Binance employee, or if someone impersonated a representative from a bank, police, tax bureau, customs, government authority, well-known wallet or exchange, study abroad agency, or even a friend to gain your trust and convince you to transfer funds, and then disappeared after receiving them, select [Impersonation Scams];
• If you were scammed by someone who convinced you to install remote access software (e.g., AnyDesk) to gain access to your crypto account and then made unauthorized transactions, select [Remote Access Scams];
• If you were scammed by someone who abandoned a project and disappeared with the funds you’ve invested, select [Rug Pull];
• If you were scammed by a relative, a friend in real life, or someone introduced by a friend that they met in person, select [Known Acquaintance Fraud];
• If you were scammed during a face-to-face meeting where someone promised a crypto exchange but disappeared after you transferred your funds, select [Face2Face Fraud];
• If you were scammed by someone who guided you to buy tokens that turned out to be fake and had no value, select [Fake Token Fraud];
• If you received physical or digital items (e.g., accounts, software) that were not as described by the seller, select [Item Not as Described];
• If you have other cases to report, but the circumstances don’t match any of the existing categories, select [Others].

5. How to find the transaction I made from my Binance account to the scammer's address?

6. If I have been scammed through other methods (i.e., NFT scams), can I still use the Case Report Form?

7. Will I be notified of case investigation updates?

8. How can Binance help me?

• How to Identify Scammers Impersonating Binance on Telegram
• How to Prevent Phishing Attacks
• Know your scam series Blog
• Anti-Phishing Codes and How to Protect Yourself

9. Is there any other way to report a scam if I can’t submit the Case Report Form?

• Screenshot of the error when submitting the form;
• Fraudulent transaction information, including Transaction ID, date, amount, and scammer’s wallet address scammer’s Binance ID;
• A brief description of how the suspect approached you and how the scam works;
• Fraudulent website and social media links (if any);
• The username or handle of the suspect’s social media accounts (if they contacted you on social media);
• The suspect’s cryptocurrency address (if any);
• If you have received a phishing email, please export the email as a .eml file and share it with us;
• Relevant screenshots of the conversation with the suspect.

10. I was not scammed but I wanted to submit scam-related information. How do I submit this information?