Note: Binance Card services in EEA will close on 20 December 2023. Binance accounts are unaffected and continue to operate as usual.
1. I don’t recognize the transaction on my Binance Card.
Please contact Customer Support on transaction disputes.
2. I can’t see the refund for my transaction.
Please contact Customer Support on transaction disputes.
3. My Binance Card is blocked, or transactions have been declined.
Please refer to the reasons below.
| Decline Reason | What Can I Do? |
| Your Card is Locked | Please unblock the chip of your Card. You may contact Customer Support to reorder a new Card. If you see a yellow banner at the top of your Card Dashboard, follow the instructions to unlock your Card. For more information, please refer to How to Make Payments with Binance Card. |
| Your Card is Inactive | Please go to your Card Dashboard to activate your Card. |
| Your Card is Frozen | Please contact Customer Support to find out more. |
| Insufficient Balance | Please go to your Card Dashboard to top up your Funding Wallet. |
| ATM Limit Exceeded | Your daily limit has been reached. It will be reset by the following 00:00 the following day hours. |
| Invalid PIN | Please enter the correct 4-digit PIN. You may check your PIN from your Card Dashboard. |
| Incorrect Card Information | Please go to your Card Dashboard to view your Card details when making a transaction. |
| Transaction Authentication Failed | The transaction has failed. Please try again. For more information, please refer to How to Make Payments with Binance Card. |
| Others | Please contact Customer Support to find out more. |
4. Why do I see a negative balance on the Funding Wallet?
Several reasons may cause a negative balance on your Funding Wallet:
- The estimated foreign-currency exchange rate on the day of transaction differs from the rate at settlement;
- The final transaction amount billed by the merchant is higher than the initial authorized amount. For example, you authorized 200 EUR for a night at the hotel, but additional expenses were incurred during your stay and the final transacted amount is 300 EUR;
- Other technical issues.
If none of the above is applicable, please contact customer support for assistance.