Self Download
Request via Support
Self Download
Binance P2P is introducing a new feature, where for each completed order, we provide makers the option to download order receipts.
This feature is currently only available via the Binance website.
1. Log in to your Binance account via web and go to [P2P] - [All Orders].
2. Click [Receipt] for the order you need.
3. Read the disclaimer carefully.
Please note that there is a limit on the number of downloads within 24 hours:
- You can download receipts for up to 10 orders within 24 hours;
- Each order receipt can be downloaded up to 20 times within 24 hours.
If the daily download limit is reached, you will need to wait until the next 24-hour window.
4. Once the download is completed, check the notification to see if the download was successful.
To learn more about P2P Trading, see Introduction to Binance P2P Trading.
On the Binance website
You can follow the step-by-step guide below to request a receipt for your complete order on Binance P2P via the website.
1. Log in to your Binance account and file a self-service request for P2P Order Receipts.
If you cannot access the Self Service platform:
1. Log in to your Binance account and click the yellow Binance Support icon at the bottom right corner.
2. Scroll down to [Self Service]. Click [View All].
3. Go to the [Buy/Sell Crypto (Fiat/P2P)] tab and click [P2P Order Receipts].
4. You’ll be redirected to the P2P Performance & Orders Application page. Choose an application purpose.
5. Enter the relevant order number(s).
Please note, you can add up to 10 orders.
6. Upload the supporting documents that will help Customer Support with reviewing your request (e.g. chat record, payment transactions, or comment content).
Please note:
- You cannot upload more than 20 files.
- File size cannot exceed 30 MB.
- Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.
7. Enter a detailed reason why you’re submitting this request. Please provide as many details as you can. Click [Submit].
8. You have successfully submitted the request. Please wait patiently. Binance will review your request within 2 hours, and you’ll receive the P2P order receipts via email.
On the Binance app
You can follow the step-by-step guide below to request a receipt for your complete order on Binance P2P via the app.
1. Log in to your Binance account and file a self-service request for P2P Order Receipts.
If you cannot access the Self Service platform:
1. Log in to your Binance account and tap the Binance Support icon at the top.
2. Tap [View All] under [Self Service]. Then, choose [Buy/Sell Crypto (Fiat/P2P)] - [P2P Order Receipts].
3. Choose an application purpose.
4. Enter the relevant order number(s).
Please note, you can add up to 10 orders.
5. Upload the supporting documents that will help Customer Support with reviewing your request (e.g. chat record, payment transactions, or comment content).
Please note:
- You cannot upload more than 20 files.
- File size cannot exceed 30 MB.
- Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.
6. Enter a detailed reason why you’re submitting this request. Please provide as many details as you can. Click [Submit].
7. You have successfully submitted the request. Please wait patiently. Binance will review your request within 2 hours, and you’ll receive the P2P order receipts via email.