Note: The Binance Card is no longer available. Binance accounts are unaffected and continue to operate as usual.
1. How long does it take for the refund to return to my Card Account?
Typically, you will receive the refund from the merchant within 15 business days. You will receive the refund in BUSD in your Funding Wallet. Please note that the crypto conversion fees charged during the purchase will not be refunded.
If you have not received the refund after 15 days, please contact customer support for further assistance with the following information:
i. Transaction ID
ii. Proof of refund, including refund date, amount, currency, and merchant information. It can be a screenshot of the refund receipt or email/chat history, where the merchant confirms the refund was processed.
2. Will Binance claw back my cashback in the case of a refund?
In case of a refund, Binance has a right to claw back the cashback given to you after the initial settled transaction. For more details, please refer to How Does Binance Colombia Card Cashback Work.